Lead Content Designer

CYOS Solutions

. Design, plan, write, review, and update Workforce Australia content across web and notification channels .

Posted 10/1/2026contractAdelaide • AustraliaSenior💰 A$100 - A$120 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content design and development, utilizing Australian Government style guides and accessibility standards to create engaging and user-focused content. Proven ability to manage multiple projects, mentor staff, and collaborate effectively within agile teams.

Highest-signal resume keywords

Content DesignUser Experience ImprovementStakeholder ManagementHTML ProficiencyAgile Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content WritingContent EditingContent StructuringInformation ArchitectureContent ProductionContent AnalysisUser Needs AssessmentOnline AccessibilityUX DesignData-Driven Content Improvement

Soft Skills

Excellent CommunicationConsultation SkillsMentoringProblem SolvingTime Management

Tools & Technologies

Azure DevOpsGatherContentGoogle AnalyticsGoogle Search Console

Certifications & Qualifications

Baseline Security ClearanceTertiary Qualifications in Communications

Industry Keywords

Australian Government Style GuidesWCAG 2.1Digital Service StandardsContent StrategiesMultidisciplinary Teams

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Design, plan, write, review, and update Workforce Australia content across web and notification channels
Create clear, accessible, and engaging participant-facing content
Develop and maintain content using style guides, content patterns, content strategies, and policies
Improve content and user experience using evidence, data, and research
Work with multidisciplinary teams in an agile project environment
Use Azure DevOps to manage work
Participate in workshops and planning events to develop requirements and features
Prepare documents, presentations, and talking points
Provide support to channel leads and the director
Mentor less experienced staff
Perform line management and leadership responsibilities
Manage multiple content projects simultaneously
Track and communicate progress
Identify and manage risks, solve problems, and meet deadlines
Develop content for WorkforceAustralia.gov.au, the mobile app, digital assistant, and email, SMS, and mobile-app notifications

Requirements

What you’ll need

Must be able to obtain Baseline security clearance
Experience in writing, editing, structuring, and maintaining complex content that meets user needs
Excellent written and verbal communication, consultation, and stakeholder management skills
Ability to apply Australian Government and department style guides, including WCAG 2.1, Government Style Manual, and Digital Service Standards
Experience providing advice to management and senior executives about content design
Demonstrated experience as a professional web writer/content designer producing written website content
Experience with HTML
Experience with content production and analysis software such as GatherContent, Google Analytics, and Google Search Console (desirable)
Tertiary qualifications in a relevant communications field (desirable)
Qualifications or training in writing, content design, online accessibility, or UX design (desirable)
Previous experience with system-related communications and a strategic communication approach to content (desirable)
Experience developing information architecture and content structures that improve user experience (desirable)
Updated CV of 3–5 pages
Responses to essential and desirable criteria, no more than 5000 characters each

Benefits

Comp & perks

Hybrid WFH arrangement, including remote working arrangements, considered case-by-case
Opportunity to work as part of a virtual team
Contract through 30 June 2027