CYOS Solutions

Content Manager

• Design, plan, write, review, and update Workforce Australia content across web and notification channels
• Create clear, accessible, and engaging participant-facing content
• Develop and maintain content using style guides, content patterns, content strategies, and policies
• Improve content and user experience using evidence, data, and research
• Work with multidisciplinary teams in an agile project environment
• Use Azure DevOps to manage work
• Participate in workshops and planning events to develop requirements and features
• Prepare documents, presentations, and talking points
• Provide support to channel leads and the director
• Mentor less experienced staff
• Perform line management and leadership responsibilities
• Manage multiple content projects simultaneously
• Track and communicate progress
• Identify and manage risks, solve problems, and meet deadlines
• Develop content for WorkforceAustralia.gov.au, the mobile app, digital assistant, and email, SMS, and mobile-app notifications

Lead Content Designer

QA Engineer

• Deliver manual and automated testing activities supporting AMSA digital transformation initiatives
• Test Microsoft Dynamics 365 and Power Platform applications, including Power Pages, Power Apps, and Dataverse-based solutions
• Analyse requirements, design test scenarios, execute tests, manage defects, and support end-to-end business process validation
• Design, develop, execute, and maintain automated regression tests across UI and API/integration layers
• Integrate automated tests into AMSA CI/CD delivery pipelines so they run automatically during build and release processes
• Perform UI, functional, integration, system, regression, and user acceptance testing
• Quickly understand new business processes, applications, and technologies
• Manage testing activities across multiple concurrent projects and competing priorities
• Become productive within a short onboarding period and work independently with minimal supervision
• Contribute to a high-performing testing team and support high-quality business outcomes
• Join the in-flight myAMSA portal project, which delivers digital-first maritime regulation services and improves customer experience, business processes, data capability, and regulatory service delivery

Lead Content Designer

Functional Automation Tester