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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client engagements and projects end-to-end, with a strong focus on agile methodologies and technical writing. Capable of leading high-performance teams while ensuring alignment with strategic objectives and maintaining client satisfaction.
Highest-signal resume keywords
Engagement ManagementAgile MethodologyTechnical WritingProject Management CertificationInformation Technology Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementTechnical WritingAgile KanbanIncident Response MethodologiesForensic PrinciplesBreach Response PrinciplesBudget ManagementResource ManagementQuality AssuranceMetrics Reporting
Soft Skills
Client Relationship ManagementTeam LeadershipProblem SolvingCommunication SkillsMultitasking
Tools & Technologies
MS WordMS ExcelMS VisioMS PowerPointMS SharePoint
Certifications & Qualifications
Project Management CertificationTechnical Certification
Industry Keywords
Information SecurityIT InfrastructureDisaster RecoveryProactive Security MeasuresConsulting
About the role
Key responsibilities & impact- Enforce and evolve existing processes
- Manage client engagements and projects end-to-end
- Act as the primary point of contact for engagement delivery and an escalation point for engagement issues
- Set up kick-off and status meetings and maintain regular agile client communication
- Update processes and support quality assurance for final engagement reports
- Manage a portfolio of complex initiatives across one or multiple lines of business
- Collaborate with teams to ensure agility and eliminate unnecessary delays
- Own full engagement lifecycles from initiation through deployment for multiple initiatives
- Align related engagements with strategic objectives
- Report on success criteria, metrics, testing, and deployment management activities
- Prepare estimates and detailed engagement plans
- Manage budgets, resources, deliverables, scope, and changes
- Report milestones, deliverables, dependencies, risks, and issues to leadership
- Understand interdependencies among technology, operations, and business needs
- Support the Statement of Work process
- Develop agile/rapid progress reports, proposals, requirements documentation, and presentations
- Lead and mentor engagement team members across technical teams
- Support new services and offerings
- Establish practices, templates, policies, tools, and partnerships
- Resolve problems, coordinate escalations, and collaborate with client technology teams for timely issue resolution
Requirements
What you’ll need- 5+ years of experience in engagement or project management in a consulting role is preferred
- Experience managing high-performance teams and/or technical implementations
- Relevant technical and project management certifications are desirable
- Ability to work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
- Ability to multitask and balance multiple projects simultaneously
- Ability to respond onsite in a 24/7/365 environment
- Must be willing to work evenings, overnight, weekends, and holiday hours when needed
- Technical and project management acumen
- Proficiency in technical writing and communication for business
- Familiarity with Agile Kanban methodology
- Excellent communication and writing skills
- Excellent knowledge of MS Word, Excel, Visio, PowerPoint, and SharePoint
- Strong relationship-building skills with insurance, legal, and end-client stakeholders
- Understanding of IT infrastructure, proactive security measures, disaster recovery, and remediation activities related to information security
- In-depth understanding of incident response methodologies, forensic principles, and breach response principles
- Strong experience in Information Technology and/or Security fields
- Ability to travel internationally if required
Benefits
Comp & perks- Remote work arrangement
- Equal opportunity employment
- Inclusive work environment
- Interview accommodations or adjustments
- Opportunity to work with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses