Technical Customer Operations Manager

CyrusOne

. Act as the primary operational point of contact between internal teams and customer operations teams, managing day-to-day technical inquiries and fostering customer relationships .

Posted 9/29/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing data center operations, incident management, and customer relationship management, with a strong focus on communication and problem-solving in technical environments.

Highest-signal resume keywords

Data Center Operations ManagementIncident ManagementCustomer Relationship ManagementTechnical CommunicationData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Center InfrastructureIncident Management ToolsTechnical ProceduresCompliance DocumentationCapacity PlanningOperational Performance TrackingChange Management CoordinationMechanical Systems KnowledgeElectrical Systems KnowledgeCritical Systems Understanding

Soft Skills

Excellent Communication SkillsProblem-Solving SkillsAttention to DetailProactive ApproachAbility to Manage Multiple Priorities

Tools & Technologies

ITILCloud InfrastructureCustomer Technologies

Industry Keywords

Hyperscale CustomersLarge-Scale Enterprise CustomersTechnical Customer-Facing RolesData Center EnvironmentsEngineeringInformation Technology

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as the primary operational point of contact between internal teams and customer operations teams, managing day-to-day technical inquiries and fostering customer relationships
Collaborate with internal operations teams to understand and implement customer operational requirements, including incidents, planned works, and maintenance schedules
Manage and coordinate resolution of technical and operational issues with engineering and technical teams
Track, analyze, and report data center operations performance against customer SLAs and KPIs
Present regular updates to internal leadership and customer stakeholders
Oversee incidents, including escalation, communication, resolution, and post-incident reviews
Work with customers on future capacity and operational needs and drive change management coordination
Engage customer operations teams to gather feedback, identify improvements, and ensure satisfaction
Support new site developments, capacity expansions, and technical upgrades as the customer advocate within project teams
Maintain current customer-facing operational playbooks, technical procedures, incident reports, and compliance documentation

Requirements

What you’ll need

Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries
Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity
Proven experience managing incidents, escalations, and operational communications between technical teams and customers
Strong understanding of data center infrastructure, including mechanical, electrical, and critical systems
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances
Familiarity with incident management tools and methodologies such as ITIL is a plus
Strong customer relationship management skills and a proactive, solutions-oriented approach
Experience with hyperscale data center environments preferred
Knowledge of cloud infrastructure and associated customer technologies preferred
Bachelor’s degree in Engineering, Information Technology, or a related field; or equivalent industry experience

Benefits

Comp & perks

Equal opportunity employment
Reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws