D.B. Group

Operations

• Ensure the smooth and timely flow of information and documentation for each shipment, making sure cargo is collected and transported as scheduled from global origins.
• Proactively monitor shipments in transit, providing customers with updates on arrival times, delays, or issues, and ensuring on-time delivery.
• Prepare invoices promptly and maintain accurate, up-to-date customer records.
• Deliver exceptional customer service to both internal teams and external clients, consistently meeting or exceeding expectations.
• Complete all required documentation in a timely manner for customers and/or customs brokers, resolving discrepancies quickly and accurately.
• Adhere to company policies, SOPs, and tariff regulations while maintaining efficiency and best practices.
• Ensure accurate and timely data entry into operating systems such as CargoWise.
• Provide accurate job cost forecasts by effectively managing payables, receivables, and accruals in line with company guidelines.
• Demonstrate flexibility by working occasional weekends to support the timely recovery and delivery of shipments.
• Maintain consistent communication with airlines via phone and email to proactively track shipment status when online updates are unavailable.
• Keep clients informed of any additional or unexpected charges, ensuring transparency at all times.
• Update all quotes and charges to reflect changes in dimensions (DIMS) or rates, and verify that each shipment aligns with the original quote to ensure accuracy and consistency.
• Apply strong organizational skills to consistently meet delivery deadlines and manage timelines effectively.
• Schedule and coordinate delivery appointments with receiving facilities to ensure smooth and efficient handoffs.
• Utilize knowledge of airline policies to anticipate potential risks and mitigate issues prior to departure.
• Proactively manage shipment recovery and documentation to avoid airline storage fees and ensure timely dispatch.
• Perform other duties and projects as assigned by the reporting manager based on business requirements.

Senior Air Import Operations