Technical Support Specialist

D-EDGE Hospitality Solutions

. Create and take ownership of cases in Salesforce proactively .

Posted 10/8/2026full-timeBarcelona • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing level 1 technical assistance and incident resolution while effectively managing client relationships. Proficient in Salesforce CRM and skilled in training and mentoring junior colleagues to enhance team performance.

Highest-signal resume keywords

Salesforce CRMLevel 1 Technical AssistanceB2B Technology ExperienceFluent in French and EnglishCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ExpertiseIncident ResolutionProduct DiagnosisTraining ExperienceMultitasking

Soft Skills

Excellent Communication SkillsAbility to Work Closely with OthersCalmness in Emergencies

Tools & Technologies

ExcelMS WordGoogle Suite

Industry Keywords

HospitalityGDSOTA

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Create and take ownership of cases in Salesforce proactively
Investigate and resolve customer and internal issues promptly
Provide professional, customized assistance on D-EDGE products
Increase clients’ knowledge, awareness, and autonomy in using D-EDGE products
Manage client complaints concerning the product suite
Diagnose product issues, determine causes, and explain the best solutions
Collect required information and escalate unresolved cases to higher support levels
Train, mentor, and shadow junior colleagues
Serve as the first point of contact for clients experiencing technical difficulties
Provide level 1 technical assistance and incident resolution
Participate in weekend team rotation, covering a few weekends per year

Requirements

What you’ll need

Native or fluent in French and English
High sense of customer relationship
Excellent communication skills
Ability to work closely with others
Strong multitasking skills
Technical expertise in related computer applications
Ability to react effectively and calmly in emergencies
Experience with B2B technology companies or hotels is a plus
Knowledge of Hospitality, GDS, or OTA is a plus
Efficiency in Excel, MS Word, Salesforce CRM, and Google Suite is a plus
Support, training, and teaching experience is a plus
Willingness to participate in weekend rotation
Work references will be requested

Benefits

Comp & perks

Weekend rotation with a few weekends worked per year
Equal-opportunity employer
Support, training, and teaching experience opportunities
Opportunity to work with a global team serving 18,000+ hotels worldwide
Opportunity to train, mentor, and shadow junior colleagues