Technical Support Specialist – Hungarian, Czech

D-EDGE Hospitality Solutions

. Create and take ownership of cases in Salesforce proactively .

Posted 10/7/2026full-timeBarcelona • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 technical assistance and incident resolution while effectively managing customer relationships and complaints. Proficient in training and mentoring junior colleagues, with strong communication skills and the ability to work collaboratively in a fast-paced environment.

Highest-signal resume keywords

Salesforce CRMTechnical AssistanceCustomer Relationship ManagementTraining and MentoringFluent in English and Hungarian or Czech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ExpertiseMulti-taskingIncident ResolutionProblem SolvingCustomer Support

Soft Skills

Excellent Communication SkillsAbility to Work Closely with OthersHigh Sense of Customer RelationshipCalmness in Emergencies

Tools & Technologies

ExcelMS WordGoogle Suite

Industry Keywords

B2B TechnologyHospitalityGDSOTA

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Create and take ownership of cases in Salesforce proactively
Investigate and solve customer and internal issues promptly
Provide professional, customised assistance to clients using D-EDGE products
Increase clients’ knowledge, awareness, and autonomy in using D-EDGE products
Manage client complaints concerning issues with the product suite
Resolve product issues by determining causes and explaining the best solutions
Collect required information and escalate unresolved cases to higher support levels
Provide Level 1 technical assistance and incident resolution
Train, mentor, and shadow junior colleagues
Participate in weekend rotation, covering a few weekends per year
Forward user comments and feedback to Product teams

Requirements

What you’ll need

Fluent in English
Fluent in Hungarian or Czech
High sense of customer relationship
Excellent communication skills
Ability to work closely with others
Good multi-tasking skills
Technical expertise in related computer applications
Ability to react effectively and calmly in emergencies
Experience with B2B technology companies or hotels is an advantage
Knowledge of Hospitality, GDS, or OTA is an advantage
Efficiency in Excel, MS Word, Salesforce CRM, and Google Suite is an advantage
Support, training, and teaching experience is a plus
Willingness/ability to work weekend rotations
Work references will be requested

Benefits

Comp & perks

Fixed-term contract starting in September and running through March 2027
Hybrid work arrangement
Training, mentoring, and shadowing opportunities
Opportunity to work with a global team across 20+ countries
Employee access to D-EDGE/Accor group environment
Weekend rotation with a few weekends per year