Service Desk Agent, German and French

D-ploy GmbH

. Provide technical support and troubleshooting for computer hardware and software, mobile devices, and other technical tools and products .

Posted 9/29/2026full-timeRemote • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for hardware and software, with strong problem-solving and analytical skills. Proficient in managing IT service requests and improving service delivery through documentation and training materials.

Highest-signal resume keywords

Technical SupportProblem-Solving SkillsFluent in GermanFluent in FrenchITSM Tool Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMS Office ApplicationsKnowledge ManagementTicket Management

Soft Skills

Good Communication SkillsAccuracyMultitaskingPlanning SkillsTeam Player

Tools & Technologies

ITSM Tool

Certifications & Qualifications

Criminal Record Extract

Industry Keywords

Technical SupportService ImprovementGuidelines and Best Practices

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide technical support and troubleshooting for computer hardware and software, mobile devices, and other technical tools and products
Accurately document user requests in the ITSM tool
Work according to defined processes and knowledge articles
Manage the ticket backlog
Continuously improve services, for example by creating knowledge scripts and updating training materials
Work closely with on-site IT technicians

Requirements

What you’ll need

Language skills: Fluent in German and French; additional languages are an advantage
Advanced knowledge of MS Office applications is an advantage
Strong problem-solving and analytical skills
Good communication skills
Accuracy and ability to multitask
Independent and efficient working style
Willingness to follow guidelines and best practices
Planning and organizational skills
Team player with a helpful personality
Submission of a criminal record extract (certificate of good conduct) issued within the last three months

Benefits

Comp & perks

Diverse activities, tasks, and projects
Flexible working conditions
Vouchers for birthdays and weddings, plus a surprise gift for the birth of a child
“Fishing for Friends” – our employee referral program
Training and professional development opportunities
Friendly and international working environment
Company events
Competitive salary and various additional benefits