Service Manager – Boilers, HVAC

D2B Groups

. Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback .

Posted 9/29/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$120,000 - CA$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing technical field service teams, with a focus on operational efficiency, customer relationship building, and compliance with safety standards. Proficient in preparing service proposals and implementing continuous improvement strategies in a high-volume service environment.

Highest-signal resume keywords

Technical Field Service Team ManagementCustomer Service Improvement ProgramsProject Proposal DevelopmentBilingual in English and FrenchLean and Continuous Improvement Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Boiler ServiceHVAC SystemsPerformance ManagementService QuotingTechnical LeadershipOperational ImprovementEmergency Service ManagementMicrosoft Office ProficiencyProject PlanningService Operations Oversight

Soft Skills

CoachingCommunicationTeam DevelopmentCustomer Relationship BuildingProblem Solving

Certifications & Qualifications

Valid Driver's LicensePost-Secondary Diploma in Technical Field or Business Training

Industry Keywords

Service TechniciansAftermarket BusinessPreventive Maintenance AgreementsHigh-Volume Service OrganizationCommercial and Industrial BoilersHealth and Safety Compliance

About the role

Key responsibilities & impact

Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback
Deliver timely, high-quality service in a high-volume, short-cycle environment
Manage 24/7 emergency service coverage
Oversee daily service operations, assigning and scheduling technicians by skill set, workload, priority and customer requirements
Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment
Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions
Prepare service, sales, project quoting and estimating proposals for customers
Build customer relationships through communication, site visits and follow-up
Identify sales opportunities and partner with the Sales team to track and close them
Develop and improve field procedures, work processes and project-planning standards
Monitor service performance, reduce costs and improve profitability
Champion a safety-first culture and ensure compliance with health and safety requirements
Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities

Requirements

What you’ll need

5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems
Experience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area
Proven ability to manage, coach and develop direct reports
Experience building customer service and operational improvement programs
Experience developing project and work proposals for customers
Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
Valid driver's license and eligibility to work in Canada
Bilingual in English and French (highly valued for this market)
Experience servicing commercial and industrial boilers
Exposure to Lean and Continuous Improvement tools and techniques
Post-secondary diploma in a related technical field and/or business training

Benefits

Comp & perks

Annual performance bonus
Company vehicle
A leadership role with real ownership over a branch service operation and its growth