Customer Success Manager

• Coach, lead, and develop team members by setting strategy and prioritizing Objectives and Key Results (OKRs)
• Hire, train, and continuously develop a high-performing team
• Align Customer Success activities to growth initiatives and revenue goals that drive adoption, loyalty, and retention of Brightspace
• Develop risk management and mitigation initiatives
• Develop account planning and document engagement activities
• Support team members in identifying risks to revenue retention and aligning programmatic interventions to mitigate those risks
• Develop and foster executive-level relationships with key accounts
• Foster a culture of customer empathy, partnership, and continuous value creation
• Support Account Management teams in identifying cross-sell and upsell opportunities
• Advance initiatives to build long-term customer advocacy
• Manage a team of D2Lers and champion a high-performing culture
• Set clear objectives and performance expectations aligned with D2L’s mission
• Coach, provide regular feedback, and provide career path and development opportunities
• Collaborate through cross-functional teams to accomplish corporate and team goals
• Support vision, planning, and defining team objectives, and lead execution
• Support coaching and professional development opportunities to maintain domain expertise
• Drive productivity and efficiency, and hold the team accountable for high-quality outcomes
• Interview, hire, onboard, coach, and mentor new team members
• Produce and participate in knowledge sharing and professional development initiatives

Explore Customer Success Manager at D2L. Review requirements and application details.