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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the Brightspace platform and educational technology, with strong capabilities in product demonstrations, technical documentation, and customer adoption strategies. Proficient in engaging diverse stakeholders and providing tailored solutions to enhance user experience and satisfaction.
Highest-signal resume keywords
Brightspace ExpertiseProduct DemonstrationsTechnical DocumentationCustomer Adoption StrategiesEducational Technology Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Brightspace AdministrationArtificial Intelligence ToolsLearning Management SystemsNeeds AnalysisProposal WritingTechnical GovernanceIntegration PlanningReporting AutomationFeature GuidanceCustomization
Soft Skills
Excellent Writing SkillsEngaging Presentation SkillsStrong Comprehension SkillsEntrepreneurial MindsetRemote Work Professionalism
Industry Keywords
EdTechHigher EducationCustomer SuccessSales SupportStakeholder Engagement
About the role
Key responsibilities & impact- Become a hands-on expert in the Brightspace platform by testing solutions in practice and finding the right fit
- Support the sales process through expertise in D2L products and services, including functionality, usage, architecture, and deployment
- Prepare and present persuasive, tailored product demonstrations to varied audiences
- Build value-oriented presentations in partnership with the sales team
- Conduct needs analysis sessions with prospects to understand infrastructure, needs, and potential customizations
- Provide feedback to product management teams regarding use cases and field trends
- Create technical documentation and materials for prospects
- Act as the conduit for engaging internal subject-matter experts in sales opportunities
- Attend sales presentations, meetings, and conferences; travel 25-50%
- Write proposals by reviewing requirements, identifying optimal product mixes, addressing gaps, assessing competitive alignment, and creating clear responses
- Work with Customer Success and Account Management to help customers understand Brightspace features, configurations, product behavior, and workarounds
- Provide product demonstrations, feature guidance, and adoption support
- Help customers adopt Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and customer-facing resources
- Review architecture, integration, reporting, automation, implementation planning, and technical governance requests and redirect clients to appropriate specialists
- Coordinate customer adoption and technical support requests with internal teams
Requirements
What you’ll need- 3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively
- Acumen with Artificial Intelligence tools
- Comfort with other learning management systems and other learning platforms that might integrate with the LMS
- Deep interest in education and educational technology, including familiarity with technology ecosystem and the LMS
- Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders
- Be highly engaging in person and virtually
- Must have excellent writing and comprehension skills
- Be able to work remotely in a professional manner
- Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST
- Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision
- Experience in a higher education institution in an edtech role will be advantageous
Benefits
Comp & perks- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
- Wellness Subsidy
- Equity Grants
- Variable Incentive
- Impactful work transforming the way the world learns