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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the Brightspace platform and educational technology, with strong capabilities in product demonstrations, technical documentation, and customer adoption strategies. Proficient in engaging diverse audiences and collaborating with sales and customer success teams to drive product understanding and usage.
Highest-signal resume keywords
Brightspace ExpertiseProduct DemonstrationsTechnical DocumentationCustomer Adoption StrategiesArtificial Intelligence Tools Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Brightspace AdministrationLearning Management SystemsTechnical GovernanceNeeds AnalysisProposal WritingIntegration PlanningReporting AutomationFeature GuidanceEducational Technology FamiliarityComplex Concept Presentation
Soft Skills
Excellent Writing SkillsEngaging Presentation SkillsRemote Work ProfessionalismEntrepreneurial MindsetStakeholder Engagement
Industry Keywords
Education TechnologyCustomer SuccessSales SupportTechnical SupportProduct ManagementAdoption CampaignsField TrendsSales PresentationsStakeholder CommunicationLearning Ecosystem
About the role
Key responsibilities & impact- Become a hands-on expert in the Brightspace platform and test solutions in practice
- Support the sales process through expertise in D2L products and services, including functionality, usage, architecture, and deployment
- Prepare and present persuasive, tailored product demonstrations for diverse audiences
- Build value-oriented presentations in partnership with the sales team
- Conduct prospect needs-analysis sessions covering infrastructure, needs, and customizations
- Provide product-management feedback on use cases and field trends
- Create technical documentation and materials for prospects
- Coordinate engagement with internal subject-matter experts in sales opportunities
- Attend sales presentations, meetings, and conferences as required
- Write proposals by reviewing requirements, identifying product mix, addressing gaps, assessing competitive alignment, and creating concise responses
- Work with Customer Success and Account Management to explain Brightspace features, configurations, product behavior, and workarounds
- Provide focused demonstrations, feature guidance, and adoption support
- Help customers adopt Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and customer-facing resources
- Review architecture, integration, reporting, automation, implementation-planning, and technical-governance requests and redirect clients to appropriate specialists
- Coordinate customer adoption and technical-support requests with internal teams
Requirements
What you’ll need- 3+ years' experience as a Brightspace user, either as an administrator or an instructor having used the platform extensively
- Acumen with Artificial Intelligence tools
- Comfort with other learning management systems and other learning platforms that might integrate with the LMS
- Deep interest in education and educational technology, including familiarity with technology ecosystem and the LMS
- Very comfortable presenting complex education and technology concepts to a variety of stakeholders
- Highly engaging in person and virtually
- Excellent writing and comprehension skills
- Able to work remotely in a professional manner
- Willing to attend sales presentations, meetings, and conferences as required, with 25–50% travel
- Willing to work various hours across North America from PST to EST
- Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision
Benefits
Comp & perks- Additional benefits may include a Wellness Subsidy
- Equity Grants
- Variable Incentive
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing, including access to mental health services, EFAP program, financial planning and more
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices
