Da Vinci

Consultant

• Own complex and high-priority tickets from intake through resolution, including advanced L2 and L3 issues
• Investigate functional and technical warehouse management issues in production, perform root cause analysis, and implement durable solutions
• Communicate directly with DVU customers about ticket status and resolution plans
• Partner with Engineering and internal teams to resolve issues effectively
• Advise customers on WM configuration, workflows, and best practices after go-live
• Review receiving, putaway, inventory control, picking, packing, and shipping processes and recommend improvements
• Troubleshoot interactions between DVU solutions and external ERP, transportation, automation, or equipment systems
• Coordinate with customer IT teams and third-party vendors to resolve cross-system problems
• Use SQL to research data and system behavior and validate fixes
• Document findings, resolutions, best practices, and knowledge base articles
• Explain technical concepts to technical and non-technical stakeholders
• Join customer calls and issue reviews as a WM subject matter expert
• Support Customer Success with open and closed issue reporting
• Collaborate with Engineering, Product Management, Implementation, and Technical Support
• Advocate for product enhancements and bug fixes based on customer feedback
• Share WM expertise with Technical Support Analysts
• Lead knowledge-sharing sessions on troubleshooting, WM product insights, and process improvements

Explore Senior Support Consultant at Da Vinci. Review requirements and application details.

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Senior Support Consultant