Head of Infrastructure – Service Operations

DAC Beachcroft

. Define and deliver the organisation's operational infrastructure and service strategy across cloud, network, security, and on-premises environments .

Posted 9/15/2026full-timeRemote • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep technical expertise in Microsoft Azure and hybrid cloud environments, with a strong focus on IT service management principles and operational excellence in regulated industries. Proven ability to lead infrastructure and service operations, drive automation, and optimize costs while ensuring high availability and security.

Highest-signal resume keywords

Microsoft Azure ExpertiseInfrastructure as Code (IaC)IT Service Management (ITIL)Cloud Cost OptimisationVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ManagementIncident ManagementChange ControlCapacity PlanningDisaster RecoveryBusiness ContinuityAutomationContainerisationInfrastructure EfficiencyRegulatory Compliance

Soft Skills

LeadershipStakeholder ManagementInfluencing Skills

Tools & Technologies

Azure Architecture FrameworksDevOps PracticesManaged Service PartnersTechnology Suppliers

Certifications & Qualifications

ITIL Certification

Industry Keywords

Regulated EnvironmentsOperational InfrastructureService Level Agreements (SLAs)Operational ExcellenceCyber Security

Tech Stack

Tools & technologies

AzureCloudCyber SecurityITSM

About the role

Key responsibilities & impact

Define and deliver the organisation's operational infrastructure and service strategy across cloud, network, security, and on-premises environments
Manage and optimise Microsoft Azure and hybrid cloud platforms to ensure scalability, resilience, and performance
Own service operations, including incident management, change control, monitoring, service reporting, and capacity planning
Establish and manage service level agreements (SLAs) for business-critical systems, ensuring high availability and operational excellence
Lead infrastructure and operational vendor management, including cloud providers, managed service partners, and technology suppliers
Drive automation and operational efficiency through Infrastructure as Code (IaC), containerisation, and modern cloud management practices
Deliver infrastructure cost optimisation initiatives while maintaining service quality and security standards
Oversee disaster recovery and business continuity arrangements, ensuring regular testing and continuous improvement
Ensure infrastructure services meet the demands of regulated environments and support future organisational growth
Build and develop a high-performing infrastructure and service operations team
Own the infrastructure and service operations function supporting case management, finance, client services, and wider business operations
Work closely with the CTO and senior stakeholders to develop infrastructure strategy supporting business growth, security, resilience, and cost efficiency

Requirements

What you’ll need

Significant experience leading IT infrastructure and service operations functions, including senior leadership experience within a Head of Department or Director-level role
Deep technical expertise in Microsoft Azure and hybrid cloud environments
Proven experience managing infrastructure within highly regulated organisations where uptime, resilience, and security are critical
Strong knowledge of IT service management principles, including incident, problem, change, and capacity management
Experience managing complex supplier and vendor relationships with strong commercial awareness
Demonstrated success in cloud cost optimisation and infrastructure efficiency programmes
Ability to balance operational reliability, cyber security requirements, and budget considerations
Strong leadership and stakeholder management skills with the ability to influence at all levels of the business
Experience within, or knowledge of, regulated industries
Knowledge of ITIL, Azure architecture frameworks, and infrastructure governance best practices
Experience implementing Infrastructure as Code, DevOps, automation, and container-based technologies
Relevant certifications such as ITIL or equivalent
Experience leading technology modernisation or cloud transformation programmes

Benefits

Comp & perks

High levels of flexibility and a great work life balance
A well-rounded remuneration package including private medical insurance, income protection insurance and discounted gym membership
Opportunities for growth and progression including professional funding
In person and remote social events
Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
Diverse, inclusive and authentic workplace culture