Customer Support Representative

Daikin Comfort

. Provide support to independent service companies and end users via phone or written correspondence .

Posted 10/5/2026full-timeWaller • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, with proficiency in Microsoft Dynamics CRM and MS Office applications. Possesses critical thinking, problem-solving, and organizational skills essential for managing service requests and warranty processes.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Dynamics CRMMS Office ProficiencyCritical ThinkingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementWord ProcessingWarranty ProcessingCall TrackingProduct Repair Evaluation

Soft Skills

Interpersonal SkillsAttention to DetailTime ManagementEffective CommunicationJudgment and Integrity

Tools & Technologies

Microsoft Dynamics CRMMS OfficeCall-Tracking Databases

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Service CompaniesRecall ProceduresWarranty AuthorizationsCustomer SupportIndependent Service Technicians

About the role

Key responsibilities & impact

Provide support to independent service companies and end users via phone or written correspondence
Provide product and service-part information to customers
Evaluate requests for recalls, product repairs, or exchanges
Input caller, product, and service-parts-order information into Microsoft Dynamics CRM and call-tracking databases
Dispatch independent companies and local service technicians for warrantable repairs
Process warranty authorizations, warranty research, payments, and dealer claims
Send recall parts to end users or independent service companies
Maintain the national servicer database
Assemble and mail new-servicer startup materials
Instruct new customers and servicers on warranty and service procedures
Maintain recall call logs and verify units under recall
Locate independent service companies by cold calling
Contact distributors to gather end-user information
Mail recall letters and assist with payment issues
Perform additional projects and duties supporting ongoing business needs
Report to the Manager, Customer Service

Requirements

What you’ll need

2–3 years' experience in an office environment and customer service
2+ years of customer service experience
High School Diploma/GED
Excellent customer service and interpersonal skills
MS Office proficiency with Outlook, Word, Excel, Access, and PowerPoint
Skills in word processing, data management, and presentations
High attention to detail and accuracy
Critical thinking and problem-solving skills
Effective organizational and time management skills
Ability to interpret and follow work instructions and company policies and procedures
Ability to apply good judgment, strong work ethic, and integrity
Ability to perform essential responsibilities with or without reasonable accommodations