Daikin Comfort

Sales

• Drive culture change within the Sales team through adoption of Salesforce, Daikin Sales Process, products, and programs
• Manage a team of Product Specialists and teach TSMs to qualify, win, and retain key targets
• Collaborate with sales leadership to maximize high-performing salespeople and coach underperforming or disengaged salespeople
• Define processes to execute and measure strategic product and program goals
• Drive coaching culture with ASMs to enable talent development and TSM growth
• Oversee implementation and adoption of Daikin Sales Process and Salesforce tools
• Assist with implementation and effective use of the Inside Sales program
• Communicate and reinforce Company expectations for DCPs and Amana Advantage dealers
• Oversee coordination of sales activities and training execution for TSMs, RSDs, and dealers
• Create strategic growth initiatives for Independent Distributors and dealers
• Research and analyze business opportunities and develop plans to capitalize on them
• Develop and track dealer targets with Region Managers, Area Sales Managers, and Regional Sales Directors
• Assist DVPs with Regional Managers and Regional Sales Directors to resolve dealer conflicts
• Use pricing, market share, and potential market revenue analysis to select conversion targets
• Identify underperforming markets and develop solutions to meet goals
• Report field issues to appropriate departments and participate in follow-up calls
• Perform additional projects and duties supporting ongoing business needs
• Develop and implement strategic departmental plans and objectives
• Provide leadership and direction to managers
• Address staffing needs, including interviewing, hiring, onboarding, training, and evaluations
• Participate in budget development and expense monitoring

Director, Sales Initiatives

Product Manager

• Drive profitable sales growth while managing margin, inventory, supplier performance, and customer needs
• Build and manage a competitive national product offering using market insights, customer feedback, and data
• Identify and prioritize business opportunities through Voice of Customer and market share analysis
• Develop business cases for new products, including product positioning and pricing strategies
• Manage product life cycles by establishing short- and long-range product visions
• Partner with Regional Parts Managers and sales leadership to identify and capture growth opportunities
• Evaluate and escalate project and product risks to the supervisor and senior management
• Monitor competitive activities and products and provide ongoing product and service gap analysis
• Lead supplier business reviews covering sales, profitability, inventory, service levels, rebates, pricing, and growth opportunities
• Establish price-to-market through margin analysis and competitive positioning
• Provide internal and external sales support regarding product benefits and features, including product and dealer meetings
• Perform additional projects and duties supporting ongoing business needs
• Report to the Director of Business Development – Aftermarket Parts

Field Engineer

• Support the Daikin product line, including FIT Side Discharge and RA_QA systems
• Oversee installations of Daikin HVAC products to ensure proper setup and successful operation
• Perform and review Manual J and D reports to confirm HVAC system design suitability
• Provide technical support via phone, XOi, and email to field personnel and contractors
• Resolve field issues related to system design, installation challenges, or product performance
• Deliver on-site technical assistance
• Complete detailed field service reports documenting relevant data and resolutions
• Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration
• Lead training sessions for distributors and dealers on installation practices, system commissioning, control setup, and troubleshooting
• Collect and evaluate system performance data using Daikin proprietary diagnostic tools
• Provide solution-based feedback to customers
• Instruct customers on system operation, care, and control scheduling
• Perform direct installation, service, or support of Daikin systems as required
• Report to the Manager, Div. Technical Services

Field Support Specialist

Outside Sales

• Plan, organize, maintain, develop, and grow a profitable base of approximately 50 target and core dealers
• Target and sign up dealers within the assigned territory
• Build sales through active communication with existing and potential customers about product launches, services, supplies, prices, programs, and discounts
• Maintain and improve sales revenue and gross margin
• Maintain accurate call history in the CRM system
• Collaborate with Branch Managers and branch teams to increase sales
• Develop remedial action plans to meet or exceed weekly customer-development and sales targets when required
• Act as the channel expert on product features, benefits, performance, and design guidelines
• Ensure client accounts have information needed to meet customer-service expectations, including promotions, product launches, billing, returns, and product changes
• Contact customers periodically to determine satisfaction with the organization, products, and services
• Monitor competitive activity and trends within the territory
• Expand knowledge of company products and features
• Follow work instructions, operating procedures, and company policies
• Perform additional projects and duties supporting ongoing business needs
• Report to the Area Sales Manager

Territory Sales Manager

Financial Planning and Analysis

• Prepare the division’s operational budget in partnership with the Director of Finance and Leadership Team
• Review supporting presentations from selling business units and department heads for consistent data and alignment with corporate strategy
• Work with operational leaders to establish budgets, revise forecasts, and explain actual results versus plan for balance sheet and cash flow metrics
• Prepare revised quarterly budgets as the fiscal year progresses
• Prepare weekly company forecasts with cross-functional team members and explain variances from prior expectations
• Prepare monthly reporting packages for the Director of Finance and Leadership Team
• Prepare reports forecasting the division’s income, expenses, earnings, business activity, and financial position
• Participate in annual and long-range planning
• Perform budgeting and forecasting
• Develop and maintain key performance metrics and scoreboards
• Perform significant data extraction, ad-hoc reporting, and project-based analysis
• Act as a proactive business partner by advising and making recommendations based on financial projections and historical performance
• Complete related accounting functions and monitor financial processes and performance
• Perform additional tasks as required

Financial Analyst, Level 1

Graphics Designer

• Produce quality graphic and presentation designs through layout, design, and production activities
• Design layouts for printed training materials, online and digital training courses, and videos
• Generate and manipulate graphic images, animations, sound, text, and video into consolidated programs
• Support instructional designers and subject matter experts from sales, technical services, and marketing in finalizing training programs
• Develop instructor guides, participant guides, job aids, classroom PowerPoint presentations, assessments, online courses, videos, and on-screen graphics
• Apply creative layout solutions to training materials and presentation slides
• Re-create or reinterpret diagrams and frameworks used in training materials
• Manage assigned projects within specified timelines and with minimal supervision
• Ensure Instructional Design team materials align with instructional design and brand standards
• Evaluate and escalate project and product risks when appropriate
• Develop print and electronic promotional materials and coordinate information gathering and approvals
• Create support materials in various publishing media formats
• Present media design concepts to internal stakeholders
• Coordinate projects with internal customers and follow up on details through completion
• Collaborate with Technical Services and product marketing teams on graphic content
• Produce high-impact product materials
• Create logos, illustrations, and photo manipulations/corrections
• Perform additional graphic services and projects as assigned

Graphic Designer

Customer Support

• Serve as the mediator between customers and the manufacturer
• Meet customer needs and concerns through empathetic, calming, resourceful, and outstanding customer service
• Assist with product registration
• Coordinate onsite visits, product knowledge sessions, or inspections with HVAC dealers and contractors
• Provide consumers with information about local dealers, contractors, and Extended Service Agreement repair providers
• Provide customer service via phone, email, and online chat to homeowners, distributors, and dealers
• Respond promptly to correspondence by phone, mail, and email
• Assist with complaints through social media, executives, and the BBB
• Coordinate with distributor technical representatives performing site visits
• Coordinate and distribute mail
• Perform data entry; review, process, file, and maintain documents
• Perform special projects as assigned
• Consult internal technical support when necessary
• Identify and suggest process improvement opportunities
• Prioritize Insurance, Attorney General, BBB, and Legal cases by communicating with appropriate departments and management
• Escalate urgent or concerning matters to the team lead or manager
• Support cross-functional teams, including the Warranty department
• Assist in training new employees
• Perform other duties as assigned