Field Support Specialist

Daikin Comfort

. Support the Daikin product line, including FIT Side Discharge and RA_QA systems .

Posted 9/22/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HVAC system installation, technical service, and troubleshooting, with a strong focus on Daikin products. Proficient in analyzing system performance and providing effective solutions while ensuring compliance with industry standards.

Highest-signal resume keywords

HVAC Installation ExperienceRefrigeration KnowledgeTechnical Support SkillsEPA/RSES CertificationMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC System DesignManual J and D ReportsControl System CommissioningRefrigerant ChargingField ConfigurationSystem Performance EvaluationTroubleshootingDocumentation SkillsInstallation PracticesOperational Adjustments

Soft Skills

Exceptional CommunicationInterpersonal SkillsProactive Problem SolvingOrganizational SkillsDecision-Making Abilities

Tools & Technologies

Daikin Diagnostic ToolsXOiField Service Reporting Software

Certifications & Qualifications

EPA CertificationRSES CertificationNATE CertificationCalifornia Contractor License

Industry Keywords

HVAC IndustryAirflow DynamicsSystem LayoutInstallation ChallengesField Service

Tech Stack

Tools & technologies

Airflow

About the role

Key responsibilities & impact

Support the Daikin product line, including FIT Side Discharge and RA_QA systems
Oversee installations of Daikin HVAC products to ensure proper setup and successful operation
Perform and review Manual J and D reports to confirm HVAC system design suitability
Provide technical support via phone, XOi, and email to field personnel and contractors
Resolve field issues related to system design, installation challenges, or product performance
Deliver on-site technical assistance
Complete detailed field service reports documenting relevant data and resolutions
Set up and commission control systems, including refrigerant charging, equipment addressing, operational adjustments, and field configuration
Lead training sessions for distributors and dealers on installation practices, system commissioning, control setup, and troubleshooting
Collect and evaluate system performance data using Daikin proprietary diagnostic tools
Provide solution-based feedback to customers
Instruct customers on system operation, care, and control scheduling
Perform direct installation, service, or support of Daikin systems as required
Report to the Manager, Div. Technical Services

Requirements

What you’ll need

Minimum 5 years of hands-on installation and technical service experience within the HVAC industry
Strong understanding of refrigeration, airflow dynamics, HVAC theory, and system layout
Exceptional communication and interpersonal skills; able to work with a wide range of stakeholders
Proactive, self-directed, and capable of working both independently and collaboratively
Ability to clearly articulate technical concepts, problems, and solutions
Proven technical expertise to explain HVAC product functionality to end users and technicians
Well-developed planning, organizational, analytical, and decision-making abilities
Proficiency in Microsoft Excel and PowerPoint
Strong documentation skills and the ability to solve problems quickly and effectively
Valid driver’s license (required)
Qualified applicants must be legally authorized for employment in the United States
Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States
Must be able to perform essential responsibilities with or without reasonable accommodation
Substantial travel up to 75% and work in environments including attics, rooftops, and crawlspaces
Associate’s degree highly preferred
Industry certifications such as EPA/RSES, NATE, Title 24 expertise, or a California contractor license preferred
10 years of installation experience preferred

Benefits

Comp & perks

Equal employment opportunity protections
Reasonable accommodation for individuals with disabilities