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Homeowner Support Representative
Daikin Comfort. Provide customer service via phone, email, and online chat to homeowners, distributors, and dealers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving abilities while managing multiple tasks in a fast-paced office environment. Proficient in MS Office applications and capable of coordinating cross-functional teams and training new employees.
Highest-signal resume keywords
Customer Service ExperienceMS Office ProficiencyData Management SkillsCritical ThinkingOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument ManagementProcess ImprovementProduct Registration AssistanceComplaint Resolution
Soft Skills
Interpersonal SkillsAttention to DetailTime ManagementJudgmentWork Ethic
Tools & Technologies
MS OutlookMS WordMS ExcelMS AccessMS PowerPoint
Certifications & Qualifications
High School Diploma/GED
Industry Keywords
Customer SupportHVAC CoordinationCross-Functional TeamsWarranty DepartmentLegal Compliance
About the role
Key responsibilities & impact- Provide customer service via phone, email, and online chat to homeowners, distributors, and dealers
- Assist with product registration
- Coordinate onsite visits, product knowledge sessions, and inspections with HVAC dealers or contractors
- Provide consumers with information about local dealers, contractors, and Extended Service Agreement repair providers
- Respond promptly to correspondence via phone, mail, and email
- Assist with complaints involving social media, executives, and the BBB
- Coordinate with distributor technical representatives performing site visits
- Coordinate and distribute mail
- Perform data entry; review, process, file, and maintain documents
- Perform special projects as assigned
- Consult with internal technical support when necessary
- Identify and suggest process improvement opportunities
- Prioritize Insurance, Attorney General, BBB, and Legal cases by communicating with appropriate departments and management
- Escalate matters of concern or urgency to the team lead or manager
- Support cross-functional teams, including the Warranty department
- Assist in training new employees
- Perform other duties as assigned
- Take direction from the lead
- Report to the Manager – Homeowner Support
Requirements
What you’ll need- High School Diploma/GED
- 2-3 years of experience in an office environment and customer service
- Excellent customer service and interpersonal skills
- Ability to diffuse negative situations
- Ability to communicate ideas to instruct, inform, persuade, or motivate co-workers
- MS Office proficiency with Outlook, Word, Excel, Access, and PowerPoint
- Skills with word processing, data management, and presentations
- High attention to detail and accuracy
- Critical thinking and problem-solving skills, including inductive and deductive reasoning, analysis, and interpretation
- Effective organizational and time management skills
- Ability to interpret and follow work instructions and company policies and procedures
- Good judgment, strong work ethic, and integrity
- Ability to perform essential responsibilities with or without reasonable accommodations
- Must be legally authorized for employment in the United States
- Must not require employer-sponsored work authorization now or in the future
Benefits
Comp & perks- Equal employment opportunity
- Reasonable accommodations for individuals with disabilities