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Homeowner Support Representative
Daikin Comfort. Serve as the mediator between customers and the manufacturer .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effective communication, and the ability to manage and resolve complaints while coordinating with various stakeholders. Proficient in data management and MS Office tools, with a focus on attention to detail and process improvement.
Highest-signal resume keywords
Customer ServiceMS Office ProficiencyCritical ThinkingOrganizational SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementWord ProcessingDocument ReviewProcess ImprovementPresentation Skills
Soft Skills
EmpathyProblem-SolvingAttention to DetailTime ManagementGood Judgment
Tools & Technologies
MS OutlookMS WordMS ExcelMS AccessMS PowerPoint
Industry Keywords
Customer NeedsHVACTechnical SupportCross-Functional TeamsLegal Cases
About the role
Key responsibilities & impact- Serve as the mediator between customers and the manufacturer
- Meet customer needs and concerns through empathetic, calming, resourceful, and outstanding customer service
- Assist with product registration
- Coordinate onsite visits, product knowledge sessions, or inspections with HVAC dealers and contractors
- Provide consumers with information about local dealers, contractors, and Extended Service Agreement repair providers
- Provide customer service via phone, email, and online chat to homeowners, distributors, and dealers
- Respond promptly to correspondence by phone, mail, and email
- Assist with complaints through social media, executives, and the BBB
- Coordinate with distributor technical representatives performing site visits
- Coordinate and distribute mail
- Perform data entry; review, process, file, and maintain documents
- Perform special projects as assigned
- Consult internal technical support when necessary
- Identify and suggest process improvement opportunities
- Prioritize Insurance, Attorney General, BBB, and Legal cases by communicating with appropriate departments and management
- Escalate urgent or concerning matters to the team lead or manager
- Support cross-functional teams, including the Warranty department
- Assist in training new employees
- Perform other duties as assigned
Requirements
What you’ll need- 2–3 years of experience in an office environment and customer service
- High School Diploma/GED
- Excellent customer service and interpersonal skills, including ability to diffuse negative situations
- Ability to communicate ideas to instruct, inform, persuade, or motivate co-workers
- MS Office proficiency with Outlook, Word, Excel, Access, and PowerPoint
- Skills with word processing, data management, and presentations
- High attention to detail and accuracy
- Critical thinking and problem-solving skills, including inductive and deductive reasoning, analysis, and interpretation
- Effective organizational and time management skills
- Ability to interpret and follow work instructions and company policies and procedures
- Good judgment, strong work ethic, and integrity
- Must be legally authorized for employment in the United States
- Must not require employer-sponsored work authorization now or in the future
- Must be able to perform essential responsibilities with or without reasonable accommodations
Benefits
Comp & perks- Equal employment opportunity regardless of protected characteristics
- Reasonable accommodations for individuals with disabilities