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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive HVAC technical knowledge and leadership capabilities, effectively managing a team of Technical Service Managers while ensuring high-quality customer service and operational efficiency. Proficient in training and developing staff, resolving technical concerns, and maintaining effective communication with internal and external stakeholders.
Highest-signal resume keywords
HVAC Technical KnowledgeLeadership ExperienceCustomer Service SkillsTechnical Training ProficiencyProject Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Services ExperienceMechanical AbilityElectrical AbilityProcess ImprovementDecision-Making AbilitiesTraining DevelopmentField VisitsCustomer Support AptitudePerformance ManagementResource Allocation
Soft Skills
Supervisory SkillsWritten Communication SkillsVerbal Communication SkillsDetail-OrientedOrganizational Skills
Tools & Technologies
MS WordMS ExcelMS PowerPoint
Certifications & Qualifications
High School DiplomaGED EquivalentFormal Product Training
Industry Keywords
HVAC SystemsTechnical AssistanceService OperationsCustomer CommunicationsDealer Training
About the role
Key responsibilities & impact- Manage a team of Technical Service Managers
- Provide technical assistance and training on Daikin HVAC systems and related products/brands to internal and external customers
- Engage daily with direct reports, manufacturing, technical services, warranty, engineering, manufacturers' representatives, distributors, and contractors
- Manage service technician team and coordinate training, suggestions for improvements, and ideas with other company divisions
- Ensure the team follows established processes, keeps processes current, improves process efficiency, and receives training on related processes
- Manage workload and performance of RTMs
- Work closely with RMs and ROMs to identify and resolve issues in a timely manner
- Allocate resources to address customer issues
- Conduct field visits
- Resolve technical concerns
- Address presale or application questions
- Conduct targeted and effective dealer training
- Provide input on training materials for sessions
- Ensure a high-quality, cost-efficient, and timely service operation
- Ensure availability and quality of customer communications
- Participate in additional projects and activities as needed
Requirements
What you’ll need- 8 years of Tech services experience
- 5 years in a leadership role
- High School Diploma or GED equivalent
- Excellent supervisory skills
- Written and verbal communication skills
- Customer service skills
- Proficiency in MS Word, Excel and PowerPoint
- Formal Product Training
- HVAC technical knowledge
- Demonstrated leadership ability
- Customer support aptitude
- Mechanical and electrical ability
- Previous proven leadership skills demonstrating independent judgment and decision-making abilities
- Highly self-motivated and directed, with ability to work in a fast-moving environment
- Detail-oriented with excellent organizational and project management skills
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Must be legally authorized for employment in the United States
- Must not require employer-sponsored work authorization now or in the future
Benefits
Comp & perks- Benefits are effective on day one for all full-time direct hires
- Training programs are available to help guide team members and develop new skills
- Growth opportunities to grow your career
- Global company backed by Daikin Industries, Ltd.