Technical Service Manager

Daikin Comfort

. Support internal and external customers who install, repair, and maintain heating and air-conditioning systems .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong HVAC technical knowledge and proficiency in installation and repair processes, ensuring high-quality service operations and effective communication with customers and contractors. Capable of conducting training sessions and producing materials to enhance dealer and contractor performance.

Highest-signal resume keywords

HVAC Technical KnowledgeField Service ExperienceCustomer Service SkillsTechnical Support TrainingProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Training/CertificationMechanical AbilityElectrical AbilityProficiency in MS OutlookProficiency in MS WordProficiency in MS ExcelProficiency in MS PowerPointInstallation ValidationTechnical Issue ResolutionRMA Process Management

Soft Skills

Excellent Communication SkillsRelationship ManagementAttention to DetailProblem-Solving SkillsOrganizational Skills

Certifications & Qualifications

High School Diploma or GED EquivalentFormal Product Training

Industry Keywords

Heating SystemsAir-Conditioning SystemsField IntelligenceService BulletinsQuality IssuesInstallation ClarityCustomer FeedbackFast-Moving EnvironmentTravel RequirementsBuilding Code Application

About the role

Key responsibilities & impact

Support internal and external customers who install, repair, and maintain heating and air-conditioning systems
Provide support for dealers and contractors to resolve technical issues
Conduct early warning system, proactive field intelligence, technical support, and reliability investigations
Gather customer feedback and monitor for early signs of quality issues through job site visits
Validate product installations and assess installation/instruction clarity
Provide feedback to Corporate on field or building code application changes
Support field communication, RMA processes, and service bulletins
Conduct closed-loop reviews of RMA analysis with distributors
Verify understanding of service bulletins and corrective actions
Conduct installation and technical support training for targeted dealers
Produce training materials and conduct installation and service training sessions
Ensure high-quality, cost-efficient, and on-time internal and external service operations
Ensure availability and quality of customer communications
Perform additional projects and duties supporting ongoing business needs
Work under the direction of upper management and report to the Manager, Divisional Tech Services

Requirements

What you’ll need

5+ years in field service and repair
High School Diploma or GED equivalent
HVAC training/certification required
Formal Product Training
Strong HVAC technical knowledge
Operating systems, mechanical and electrical ability
Excellent customer service, relationship management, and interpersonal skills
Proficiency in MS Outlook, Word, Excel, and PowerPoint
Excellent written and verbal communication skills
HVAC technical acumen
High attention to detail and problem-solving skills
Excellent organizational, time management, and project management skills
Ability to apply good judgment, strong work ethic, and integrity
Highly self-motivated and directed; ability to work in a fast-moving environment
Must be legally authorized for employment in the United States
Must not require employer-sponsored work authorization now or in the future
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel up to 50% is required

Benefits

Comp & perks

Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth Opportunities - there are immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.