Business Systems Analyst

Daimler Truck North America

. Support day-to-day operations and maintenance efforts for critical business systems .

Posted 9/28/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $83,125 - $100,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting and improving business systems, with a strong focus on Salesforce and Five9 systems. Proficient in gathering business requirements, troubleshooting issues, and collaborating with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Salesforce Support ExperienceFive9 System ExperienceBusiness Requirements GatheringSystem Implementation ExperienceData Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DocumentationSystem TroubleshootingWorkflow AutomationData Reporting ConceptsSystem Configuration

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaborative TeamworkEffective PrioritizationIndependent Work

Tools & Technologies

SalesforceFive9Microsoft 365CRM SystemsContact Center Platforms

Certifications & Qualifications

Salesforce Administrator CertificationLean Six Sigma Certification

Industry Keywords

Operational Business ProcessesAgile MethodologiesScrumContinuous ImprovementSystem Integrations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support day-to-day operations and maintenance efforts for critical business systems
Resolve user requests in accordance with service-level agreements
Identify and quantify system and process improvement opportunities
Prioritize, plan, implement, and validate improvements
Support requirements gathering, design, implementation, maintenance, and continuous improvement of business systems
Support Salesforce and Five9 systems across North America
Investigate, troubleshoot, identify root causes, and resolve system, process, and data-related issues
Gather business requirements and translate them into system solutions
Document business processes, requirements, functional specifications, workflows, and system configurations
Participate in system implementations, enhancements, testing, UAT, and production deployments
Apply data management principles and reporting concepts to assess business-process impacts
Collaborate with cross-functional stakeholders and support users across multiple organizational levels

Requirements

What you’ll need

BS/BA in Business Administration, Computer Information Systems (CIS), or Information Technology
Preferred 2–4 years of relevant experience
Familiarity with enterprise business applications, including CRM, contact center, workflow, reporting, or other operational systems
Ability to learn new technologies, business processes, and industry concepts quickly
Ability to work effectively independently and collaboratively in a cross-functional team environment
Ability to prioritize and manage multiple initiatives, projects, and support requests
Strong written and verbal communication skills
Experience or familiarity with gathering business requirements and translating them into system solutions
Ability to investigate, troubleshoot, identify root causes, and resolve system, process, and data-related issues
Experience documenting business processes, requirements, functional specifications, workflows, and system configurations
Familiarity with system implementations, enhancements, testing activities, UAT, and production deployments
Understanding of data management principles and reporting concepts
Microsoft 365 High Proficiency
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Exceptional candidates might have Lean Six Sigma, Salesforce, or Five9 certifications
Exceptional candidates might have system implementation experience
Exceptional candidates might have Salesforce support experience, including user administration, security, reporting, dashboards, workflow automation, or platform configuration
Exceptional candidates might have Five9 or other cloud-based contact center platform experience, including IVA/IVR
Exceptional candidates might understand customer service, call center, collections, loan servicing, finance, or related operational business processes
Exceptional candidates might have experience with system integrations, APIs, data exchange processes, or middleware platforms
Exceptional candidates might be familiar with Agile, Scrum, Lean, or continuous improvement methodologies
Exceptional candidates might have Salesforce Administrator Certification or other relevant platform certifications
Exceptional candidates might have experience creating and delivering end-user training, knowledge articles, and system documentation

Benefits

Comp & perks

Annual bonus program
401k company contribution with company match up to 6%
Non-elective company contribution of 3–7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans
Wellness programs
Onsite fitness at some locations
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans
Career growth opportunities