Digital Fleet Specialist, L7

Daimler Truck North America

. Drive fleet adoption, growth, and satisfaction with Excelerator, DTNA’s aftermarket eCommerce platform .

Posted 9/17/2026full-timePortland • Oregon • United StatesJuniorMid-Level💰 $58,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical and analytical skills to support fleet adoption and satisfaction through effective communication and training. Proficient in utilizing data reporting tools and managing multiple priorities while collaborating with stakeholders.

Highest-signal resume keywords

Technical SupportCustomer ServiceData Reporting ToolsFleet Management SystemsAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SkillsAnalytical SkillsAttention to DetailFleet Procurement KnowledgeSystem Integration Familiarity

Soft Skills

Excellent CommunicationCollaborationProblem-Solving

Tools & Technologies

Excelerator.comTableauSAP Hybris/CommerceJiraPartsProX

Industry Keywords

Fleet ManagementECommerceUser Acceptance TestingDigital SolutionsCustomer Engagement

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Drive fleet adoption, growth, and satisfaction with Excelerator, DTNA’s aftermarket eCommerce platform
Support Senior Digital Fleet Specialists with onboarding new fleets
Participate in fleet meetings, document action items, and follow up with stakeholders
Prepare detailed information for new fleet account setups
Support and/or prepare training sessions and communications for fleets and dealers
Create and continuously improve customer-facing marketing, training, and communication materials
Gather feedback from National Account Managers, District Parts Managers, dealers, and fleets
Identify improvement opportunities and refine enhancements with IT and business stakeholders
Monitor competing digital solutions
Perform sprint testing and user acceptance testing of new functionality
Support rollout plans for new functionality
Monitor new functionality success through reporting and fleet/dealer feedback sessions
Provide day-to-day support to assigned Excelerator fleets
Troubleshoot issues and requests, analyze root causes, identify trends, and recommend resolutions
Partner with ADX-Integration and ADX-IT to investigate recurring failures, issues, and system errors
Participate in regular business reviews with assigned fleet customers to drive utilization, satisfaction, and long-term engagement

Requirements

What you’ll need

Bachelor's degree in computer science, information technology, business management, marketing or another related field
0–2 years of relevant experience
Background in customer service and/or technical support
Strong technical and analytical skills
Strong attention to detail
Excellent communication skills
Experience with Tableau or other data reporting tools
Ability to collaborate effectively and manage multiple priorities
Experience with Excelerator.com, PartsProX, SAP Hybris/Commerce, and Jira may be advantageous
Experience with fleet management systems may be advantageous
Knowledge of fleet procurement and payment processes may be advantageous
Familiarity with web-based technologies, system integrations, and web services may be advantageous
Experience with Agile methodology may be advantageous
Experience with Jira or other project management tools may be advantageous
Legally authorized to work permanently in the United States at the time of application
Not open to visa sponsorship or existing visa holders
Successful completion of a criminal background check
May be required to successfully complete a pre-employment drug screen

Benefits

Comp & perks

401k company contribution with company match up to 8%
Non-elective company contribution of 3–7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans
Wellness programs
Onsite fitness at some locations
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans