Field Service Engineer IV

Daimler Truck North America

. Interact with dealers and customers in the district to improve satisfaction with DTNA brands .

Posted 10/14/2026full-timeRemote • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical and mechanical understanding of engines and truck systems, with the ability to lead projects and improve service network performance through data analytics and customer relationship management. Proficient in providing technical support and training while ensuring compliance with company standards.

Highest-signal resume keywords

Automotive Service Industry ExperienceTechnical Diploma or CertificateProject LeadershipData AnalyticsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportFailure AnalysisRepair StrategiesService Network ImprovementWarranty RecoveryProblem SolvingCompliance MonitoringField Product Failure AnalysisMaintenance TrainingCost-Effectiveness Analysis

Soft Skills

Written CommunicationVerbal CommunicationTeam LeadershipMentoringNegotiation

Tools & Technologies

Elite SupportUptimeProAI Tools

Certifications & Qualifications

Technical DiplomaCertificate

Industry Keywords

Automotive ServiceCustomer SatisfactionTotal Cost of OwnershipService ThroughputWarranty ProgramsDealer Network DevelopmentContinuous ImprovementRepair CostsTechnical QualityField Feedback

About the role

Key responsibilities & impact

Interact with dealers and customers in the district to improve satisfaction with DTNA brands
Develop formal customer relationships focused on reducing total cost of ownership and maximizing DTNA product effectiveness
Develop and improve the service network within the Western Canada district
Improve customer experience by leveraging sales, engineering, parts, warranty, and dealer network development departments
Reduce customer total cost of ownership and encourage participation in maintenance, repair, and truck operation training programs
Communicate campaign, recall, and technical information to customers and service networks
Negotiate and resolve potential repair costs outside warranty coverage
Provide service information and maintenance advantages to support product sales
Provide technical support, failure analysis, repair strategies, and technical training information
Improve service throughput, warranty recovery, and continuous improvement within the service network
Monitor service network performance through data analytics and implement improvement opportunities
Monitor technical quality, cost-effectiveness, progress, and compliance with company standards
Promote and monitor warranty and service repair programs
Identify deviations from best practices and implement corrective actions
Consult with dealership management and ownership on facility layout, tooling, personnel, and procedures
Provide throughput improvement guidance using Elite Support and UptimePro
Analyze field product failures and provide feedback for corrective action and product improvements
Report to the Canadian Regional Service Manager
Travel regularly throughout the Western Canada territory, working primarily in the field with some administrative work from a home-based office

Requirements

What you’ll need

8 years of automotive service industry experience with Technical Diploma or Certificate in lieu of a degree, OR Bachelor's degree and 2 years of related experience in the automotive service industry
At least 1 year of experience as a group leader, project lead, or mentor
Good technical/mechanical understanding of engines and truck systems preferred
Good written and verbal communication skills preferred
In-depth knowledge and expertise in the job field and working knowledge of related disciplines
Ability to independently solve complex problems with minimal guidance and identify solutions
Ability to lead team or department projects or work streams within broader projects
Ability to advise management and key external stakeholders on job-field-related projects
Ability to act as a resource and guide for less experienced colleagues
Ability to contribute to standards using experience
Attached resume required
Experience leveraging AI tools and technologies to improve productivity, efficiency, or business outcomes is an exceptional candidate qualification
Must be legally authorized to work permanently in Canada at the time of application
Must successfully complete a criminal background check
May be required to successfully complete a pre-employment drug screen

Benefits

Comp & perks

Flexible work environment and approach to work
Home-based office for administrative work
Remote work arrangement
Regular travel throughout the Western Canada territory
Relocation assistance is not available