Loss Mitigation Supervisor

Daimler Truck North America

. Lead, manage and develop assigned teams .

Posted 9/16/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team development skills while managing Bankruptcy and Loss Recovery processes. Proficient in analyzing financial data and implementing process improvements to enhance recovery performance and customer service quality.

Highest-signal resume keywords

Leadership ExperienceBankruptcy Process UnderstandingCollections ManagementAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Data InterpretationCall Center Metrics UnderstandingStructured Call Model TrainingProcess ImprovementRisk ManagementEmployee Development PlanningCall Quality MonitoringCharge-Off Decision ApprovalDocumentation ReviewCoaching and Mentoring

Soft Skills

Team DevelopmentCommunicationFeedback ProvisionCollaborationProblem Solving

Tools & Technologies

Mainframe SystemsMicrosoft Office

Industry Keywords

BankruptcyLoss RecoveryCollectionsCommercial FinanceCustomer Service Quality

About the role

Key responsibilities & impact

Lead, manage and develop assigned teams
Manage Bankruptcy and Loss Recovery, working with Attorneys and Agencies to maximize post-charge-off and repossession collections
Attend court occasionally
Coach and mentor team members
Ensure proper analysis and controls to manage risk and expenses and improve Recovery and Bankruptcy performance and efficiencies
Monitor call quality for US and Mexico High Risk accounts
Identify and communicate training gaps and provide positive improvement feedback
Create coaching plans supporting the call model
Provide structured and timely employee feedback
Identify employee development opportunities and create/administer development plans
Maintain awareness of leadership techniques and solicit feedback from a leadership coach
Identify process changes to improve cost efficiency, minimize loss exposure, and increase customer service quality
Collaborate with Collections management to assess and implement process improvements
Manage strategic direction with Agency, Attorney, and SKIP Vendors with the Vendor Relations Manager
Review business processes for efficiencies, cost savings, and customer-oriented approaches
Partner with customer care, operations, business centers, and Mexico
Share best practices and benchmarking opportunities
Conduct regular call calibrations with US and Mexico teams
Approve repossession and charge-off decisions based on LOA
Review accounts for proper documentation and quality of work
Provide agents feedback on opportunities and recognition

Requirements

What you’ll need

Typically requires a Bachelor's Degree
Typically requires 2-4 years of relevant experience with degree or 6 years in lieu of degree
BS/BA and preferably 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree
2+ years of overall work experience in commercial finance
2 years of experience in collections
2 years of leadership experience
Proficiency in Microsoft Office and mainframe systems
Strong analytical skills and ability to interpret financial data
Ability to understand call center and delinquency metrics
Understanding of Bankruptcy and recovery process
Structured call model training through any collection standardized practices
Ability to work in or relocate to Charlotte, NC US
Legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check

Benefits

Comp & perks

Employee programs and benefits designed to promote growth, balance and wellness
Relocation assistance is not available for this position