Product & Sales Support Specialist, Motorcoaches

Daimler Truck North America

. Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe .

Posted 10/9/2026full-timeJacksonville • Florida • United StatesMid-LevelSenior💰 $104,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing vehicle specifications, production orders, and compliance documentation while effectively coordinating across sales, product management, and engineering teams. Proficient in utilizing SAP and CRM platforms to support accurate order management and reporting.

Highest-signal resume keywords

Bachelor’s DegreeFive Years Relevant ExperienceSAP ProficiencyExcellent Communication SkillsAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Specifications ManagementProduction Order ProcessingMarket ResearchRegulatory Compliance DocumentationTechnical Knowledge in Mechanical Engineering

Soft Skills

Strong Organizational SkillsAttention to DetailCustomer Service EtiquetteAccountabilityFollow-Through

Tools & Technologies

Microsoft OfficeSAPCRM PlatformsOrder Management Tools

Industry Keywords

Automotive IndustryCommercial VehicleMotorcoachCapital EquipmentGlobal Manufacturing

About the role

Key responsibilities & impact

Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe
Support accurate documentation and processing of vehicle specifications, production orders, and related sales order activity
Work with Sales Managers to align technical vehicle specifications with customer requirements
Monitor production timelines, build slots, order changes, and factory inquiries to support timely and accurate vehicle delivery
Maintain vehicle order records and documentation in SAP and related order files
Submit, track, and monitor vehicle compliance documentation
Submit yearly vehicle certification packages with EPA and CARB and support overall vehicle regulatory compliance for the U.S. market
Prepare regular updates and reporting on production orders, sales activity, product updates, and market developments
Conduct market research on the North American motorcoach market, including trends, segments, regions, and competitive activity
Support U.S. product development by turning market, field staff, and customer feedback into actionable product update recommendations
Coordinate across sales, product management, engineering, logistics, and manufacturing stakeholders
Resolve order and product questions and help translate customer and market requirements into accurate vehicle specifications and internal processes

Requirements

What you’ll need

Bachelor’s degree in a related field required
Five years of relevant experience in sales support, customer service, logistics, product management, or a related business-to-business environment required
Strong computer skills, including Microsoft Office, SAP, CRM platforms, and related order management tools
Strong organizational skills with the ability to manage multiple projects and priorities accurately and efficiently
Excellent written and verbal communication skills with professional customer service etiquette
High level of accountability, integrity, attention to detail, and follow-through
Attached resume required
German language skills are an exceptional candidate qualification
Experience in the automotive, commercial vehicle, motorcoach, or capital equipment industry is an exceptional candidate qualification
Technical knowledge or education related to mechanical engineering, commercial vehicles, or similar fields is an exceptional candidate qualification
Global manufacturing experience is an exceptional candidate qualification
Must be legally authorized to work permanently in the United States at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen

Benefits

Comp & perks

Annual bonus program
401(k) company contribution with company match up to 6%
Non-elective company contribution of 3–7% depending on age
Starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
Employee assistance program
Comprehensive healthcare plans
Wellness programs
Onsite fitness at some locations
Tuition assistance
Volunteer paid time off
Short-term and long-term disability plans
Relocation assistance when eligibility criteria are met