Product & Sales Support Specialist, Motorcoaches

Daimler Truck North America

. Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe .

Posted 10/9/2026full-timeJacksonville • Florida • United StatesMid-LevelSenior💰 $104,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing vehicle specifications, production orders, and compliance documentation while effectively collaborating with sales and engineering teams. Proficient in utilizing business systems like SAP to ensure accurate documentation and timely delivery in the North American motorcoach market.

Highest-signal resume keywords

Bachelor’s DegreeFive Years Relevant ExperienceSAP ProficiencyExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle Specifications ManagementProduction Order ProcessingRegulatory Compliance DocumentationMarket ResearchProduct Management

Soft Skills

Customer Service EtiquetteAttention to DetailAccountabilityFollow-Through

Tools & Technologies

Microsoft OfficeCRM PlatformsOrder Management Tools

Industry Keywords

Motorcoach MarketEPA ComplianceCARB ComplianceGlobal Manufacturing ExperienceMechanical Engineering Knowledge

About the role

Key responsibilities & impact

Act as the primary interface between the DCNA sales team, coach manufacturing plants, and product development/engineering teams in Europe
Support accurate documentation and processing of vehicle specifications, production orders, and related sales order activity
Work closely with Sales Managers to align technical vehicle specifications with customer requirements
Monitor production timelines, build slots, order changes, and factory inquiries to help ensure timely and accurate vehicle delivery
Maintain vehicle order records and documentation in relevant business systems, including SAP and related order files
Submit, track, and monitor vehicle compliance documentation to support regulatory, internal, and delivery requirements
Submit yearly vehicle certification packages with EPA and CARB and support overall vehicle regulatory compliance for the U.S. market
Prepare regular updates and reporting on production orders, sales activity, product updates, and market developments
Conduct market research on the North American motorcoach market, including trends, segments, regions, and competitive activity
Support U.S. product development by turning market, field staff, and customer feedback into actionable product update recommendations

Requirements

What you’ll need

Bachelor’s degree in a related field required
Five years of relevant experience in sales support, customer service, logistics, product management, or a related business-to-business environment required
Strong computer skills, including Microsoft Office, SAP, CRM platforms, and related order management tools
Strong organizational skills with the ability to manage multiple projects and priorities accurately and efficiently
Excellent written and verbal communication skills with professional customer service etiquette
High level of accountability, integrity, attention to detail, and follow-through
An attached resume is required
German language skills may be advantageous
Technical knowledge or education related to mechanical engineering, commercial vehicles, or similar fields may be advantageous
Global manufacturing experience may be advantageous
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6%
non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans
wellness programs
onsite fitness (at some locations)
tuition assistance
volunteer paid time off
short-term and long-term disability plans
Relocation assistance when the selected candidate meets eligibility criteria