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Systems Specialist
Daimler Truck North America. Support IT Applications demands from DTFS business IT, including facilities globally .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Infrastructure Management, IT Service Management, and Business Relationship Management, with a strong focus on delivering tailored IT solutions and managing supplier relationships. Proven ability to transform business objectives into effective IT deliverables while ensuring service continuity and performance improvements.
Highest-signal resume keywords
IT Infrastructure ManagementIT Service ManagementBusiness Relationship ManagementStakeholder ManagementIT Service Continuity Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsIncident ManagementChange ManagementProblem ManagementDemand ManagementProject ManagementPerformance Risk ManagementAudit ManagementBusiness Process StrategySupplier Management
Soft Skills
CollaborationConsultingCommunicationDecision-MakingGovernance
Industry Keywords
IT Infrastructure ServicesIT SolutionsService ContinuityCAB MeetingsPerformance Metrics
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Support IT Applications demands from DTFS business IT, including facilities globally
- Manage internal and external suppliers responsible for IT Infrastructure services
- Maintain collaboration with the DTNA IT Infrastructure Team
- Act as the primary IT Infrastructure and Technology contact for associated business partners
- Provide consulting, request management, and demand management
- Ensure business-oriented, end-to-end IT solutions in cooperation with TAF Partners, external vendors, and business departments
- Propose tailored IT services, solutions, innovative solutions, and other possible uses
- Plan, coordinate, implement, and document IT projects
- Transform business objectives into IT deliverables
- Account for IT Service Continuity Management, including incident, change, and problem management and CAB meetings
- Manage the Major Incident Management process
- Request portfolio updates based on customer needs
- Handle local governance and administrative tasks, including performance risk management and audits
- Make daily IT Infrastructure-related decisions with Business and IT teams
- Define project timelines, build and support costs, and stabilization processes after delivery
- Provide weekly status reports to the IT Manager on project and business demands and issues
- Drive partner and provider governance
- Document performance and metrics and suggest continual service improvements
Requirements
What you’ll need- Bachelor’s Degree in Computer Science, Information Technology or related fields, or any Bachelor’s Degree with 5 years of experience in IT, or 8 years of relevant experience in lieu of degree
- 5+ years of experience in IT Infrastructure, IT Service Management, IT Operations, Business Relationship Management, or related technology functions
- Experience managing IT incidents, changes, problem management, and demand management processes
- Experience partnering with business stakeholders to gather requirements, prioritize demand, and deliver technology solutions
- Experience in IT Infrastructure Service Provider Management
- Knowledge of IT Service Continuity Management
- Experience in Business Processes and Strategy
- Experience in Stakeholder Management
- Ability to manage internal and external suppliers responsible for IT Infrastructure services
- Must be legally authorized to work permanently in the country of posting
- Final candidate must successfully complete a criminal background check
Benefits
Comp & perks- Annual bonus program
- 401k company contribution with company match up to 6%
- Non-elective company contribution of 3–7% depending on age
- Starting at 4 weeks paid vacation
- 15 calendar holidays
- 8 weeks paid parental leave
- Employee assistance program
- Comprehensive healthcare plans
- Wellness programs
- Onsite fitness at some locations
- Tuition assistance
- Volunteer paid time off
- Short-term disability plans
- Long-term disability plans