Warranty Analyst

Daimler Truck North America

. Review and process warranty claims by examining repair documentation, diagnostic information, and warranty policy requirements .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $28 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty claim processing, data analysis, and reporting, with a strong focus on operational efficiency and collaboration across teams. Proficient in utilizing business intelligence tools to track performance metrics and support decision-making.

Highest-signal resume keywords

Warranty Claim ProcessingData AnalysisTableauAutomotive KnowledgeOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisWarranty Claim ProcessingPerformance TrackingTrend MonitoringBasic Understanding of DTNA Vehicle ComponentsHeavy Duty Applications Technical ExperienceProcess ImprovementKPI MonitoringDocumentationResearch

Soft Skills

CollaborationCommunicationProblem-SolvingOrganizational SkillsAttention to Detail

Tools & Technologies

TableauOWLFIDATBusiness Intelligence ToolsReporting Tools

Industry Keywords

Warranty KnowledgeAutomotive IndustryService OperationsCustomer SupportQuality Assurance

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Review and process warranty claims by examining repair documentation, diagnostic information, and warranty policy requirements
Assist with warranty reviews by gathering and organizing claim information, repair documentation, and technical data
Collect, organize, and summarize warranty, operational, and business data for reporting, trend monitoring, and performance tracking
Prepare and maintain routine reports, dashboards, and KPIs monitoring warranty performance, service trends, product quality, and operational effectiveness
Support collaboration with Service Engineering, dealerships, suppliers, and internal business partners
Utilize business intelligence and reporting tools to organize data, maintain reports, and support basic analysis and business decision-making
Assist with warranty claim reviews, product-related inquiries, and supplier support activities through data collection, documentation, and research
Maintain reporting tools and visualizations communicating warranty trends, claim quality, repair effectiveness, product performance, and operational metrics
Support process improvement activities by gathering information, tracking key metrics, and assisting with operational efficiency and customer satisfaction projects
Support preparation of reports and summaries for management and business stakeholders
Support communication and collaboration with Warranty, Service, Engineering, Suppliers, and Business Operations teams through issue tracking and resolution

Requirements

What you’ll need

Requires a Bachelors Degree OR 4 years of experience supporting warranty, service, operations, analytics, customer support, quality, or related business processes in lieu of degree
Requires basic understanding of DTNA vehicle components and operation
Ability to work within standard practices and procedures to analyze information and problems
Ability to work within standardized procedures to meet objectives and deadlines
An attached resume is required
Ability to analyze data from warranty claim dashboards
Automotive knowledge and/or warranty knowledge, specializing in data sets and tools
Experience using Tableau, OWL, FIDAT
Heavy duty applications technical experience
Experience leveraging AI tools and technologies to improve productivity, efficiency, or business outcomes
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen

Benefits

Comp & perks

annual bonus program
401k company contribution with company match up to 6%
non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans
wellness programs
onsite fitness (at some locations)
tuition assistance
volunteer paid time off
short-term and long-term disability plans