Wholesale Operations Analyst

Daimler Truck North America

. Serve as the primary Subject Matter Expert and escalation point for reconciliation challenges and discrepancy resolution .

Posted 10/1/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reconciliation challenges and discrepancy resolution, with strong analytical skills and the ability to provide training and guidance to team members. Proficient in payment processing and compliance within operational workflows.

Highest-signal resume keywords

Subject Matter ExpertReconciliation Challenges ResolutionCustomer Service ExperienceMicrosoft Word and Excel ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ReconciliationPayment ProcessingAuditingUser Acceptance TestingRegression TestingProcess ImprovementOperational WorkflowsTraining DeliveryDiscrepancy ResolutionInventory Management

Soft Skills

CollaborationProblem SolvingInformal GuidanceIndependent WorkCommunication

Industry Keywords

AccountingComplianceWholesale ProcessesCustomer ServiceAdministrative ChallengesU.S. and Canadian MarketsManufacturer’s Certificates of OriginTitlesNASC TeamEscalation Trends

About the role

Key responsibilities & impact

Serve as the primary Subject Matter Expert and escalation point for reconciliation challenges and discrepancy resolution
Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for U.S. and Canadian markets
Collaborate across internal departments to maintain continuity
Conduct detailed audits of work processed by the NASC team
Provide real-time process guidance to the NASC team
Deliver training sessions to new and existing NASC team members on wholesale processes
Analyze escalation trends and recommend process improvements
Process incoming check payments and apply them to designated wholesale accounts
Manage secure physical inventory of Manufacturer’s Certificates of Origin and titles
Release MSOs and titles upon full payoff of corresponding accounts
Perform User Acceptance Testing and regression testing for system enhancements and releases
Assist with special projects, reports, and ad-hoc tasks

Requirements

What you’ll need

Typically requires a Bachelors Degree
Typically requires 2-4 years of relevant experience or 6 years experience in lieu of degree
Requires working knowledge and expanded professional experience in job field
Requires understanding of key business drivers
Works independently within guidelines and policies to solve problems of moderate complexity
Provides informal guidance to new team members
May lead projects or processes as required
2+ years customer service experience (required)
Proficiency in Microsoft Word and Excel
Experience in accounting, payment processing, compliance or operational workflows
Strong analytical and training skills
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check

Benefits

Comp & perks

Employee programs and benefits designed to promote growth, balance, and wellness
Hybrid schedule: 4 days per week in-office / 1 day remote