Dairy Queen

Supply Chain

• Lead Dairy Queen's network of authorized distributors to ensure consistent, competitive, and reliable supply of approved products, ingredients, and packaging to franchisees
• Drive profitable growth across product categories within the assigned region
• Serve as the primary supply chain leader for franchisees, operators, distributors, and internal stakeholders
• Provide strategic guidance, operational support, and resolution of complex distribution and supply chain challenges
• Build distributor relationships, drive accountability, and improve service, product availability, cost competitiveness, and system performance
• Manage distributor performance, programs, and planning for the assigned U.S. region
• Improve distributor fill rates, perfect orders, on-time delivery, approved-product distribution, and SKU rationalization
• Identify supply chain savings and growth opportunities
• Perform annual distribution reviews and manage relationships with distribution center account executives and senior staff
• Communicate supply chain strategy and programs to franchisees and ADQ operations
• Develop implementation plans for new product introductions and Limited Time Offers
• Review warehouse operations, inventory management, product quality, and service levels
• Recommend policy and procedure changes and develop corrective action plans
• Assist Quality Assurance with enforcement of the distribution quality assurance program and policies
• Use and develop advanced reporting solutions from Arrowstream and other systems
• Coordinate with the assigned Franchisee Support Analyst
• Develop cross-functional relationships and strategies to achieve company goals
• Direct contract renewals and RFPs
• Maintain non-disclosure agreements
• Review inventory movement, proprietary items, inventory turns, and lead times
• Review and control expedited freight costs
• Identify risks and develop plans to mitigate inventory loss or write-offs
• Develop and communicate product planning obligations and ensure distributor accountability
• Monitor and provide weekly audit reports of unapproved products
• Work with Product Development and FSQR to approve and track costs for distributor-branded items
• Drive distributor performance through regular metric reviews and continuous improvement
• Manage new product and LTO introductions, inventory, and service levels
• Participate in planning and execution of the annual Supply Chain Summit
• Assist credit managers with collection of distributor accounts receivable
• Advise Purchasing Managers on warehouse and product situations

Regional Distribution Manager – Supply Chain

Marketing

• Serve as the senior marketing thought leader for the APAC market
• Provide strategic counsel and influence to franchisees, advertising agencies, and internal teammates
• Develop, manage, and implement marketing plans and programs to optimize traffic, store sales, brand building, service fees, and franchisee profits
• Protect Dairy Queen trademarks
• Develop, lead, and execute strategic plans and annual marketing calendars for assigned countries
• Consult with major franchisees to align marketing strategy and incorporate plans into everyday business
• Develop brand strategies with the VP–International Marketing and General Manager
• Advise franchisees on LSM planning and trade-zone execution; share best practices across the region
• Lead digital and social media marketing planning and market-level execution
• Guide comprehensive Grand Opening Plans for new stores and markets
• Lead consumer and product market research and analysis
• Identify target markets, monitor trends and competition, and project market potential and product penetration opportunities
• Approve marketing and creative materials developed by licensees and agencies
• Advise on merchandising and proper use of Dairy Queen trademarks
• Manage relationships with the international team, franchisees, agencies, research companies, and vendors
• Present strategies and concepts to cross-functional leaders and franchisees
• Lead and manage Franchisee Advisory Councils where relevant
• Drive new product development and innovation, including product rollouts and launch kits
• Link brand strategy and product strategy to strengthen brand positioning
• Provide leadership and direction to advertising agencies
• Monitor agency communications and hold agencies accountable for performance, media buying, creative direction, brand building, and budget compliance
• Work with licensees and agencies on media plan development and execution
• Provide business and financial analysis of comp sales, category trends, and media-generated sales
• Evaluate promotions, media investments, and sales trends to form recommendations
• Present analysis to relevant stakeholders

Regional Distribution Manager – Supply Chain

Director – Franchise Marketing, QSR – APAC