Senior Manager, Field Training

Dairy Queen

. Lead the strategy, execution, and continuous improvement of field training programs across the DQ system .

Posted 11/3/2026full-timeBloomington • Minnesota • United StatesSenior💰 $117,913 - $147,391 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing comprehensive training strategies aligned with business objectives, utilizing adult learning principles and data-informed decision-making. Proven ability to lead and develop teams, manage resources effectively, and communicate training initiatives to stakeholders.

Highest-signal resume keywords

Corporate Training ExperienceLeadership DevelopmentChange ManagementData Analysis and InterpretationRestaurant Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Strategy DevelopmentAdult Learning PrinciplesFacilitation MethodologiesCoachingPerformance EvaluationOperational Data AnalysisProject ManagementBudget ManagementScalable Training ExecutionQuality Standards Establishment

Soft Skills

Leadership SkillsRelationship-Building SkillsExceptional Communication SkillsPresentation SkillsOrganizational Skills

Tools & Technologies

Power BIMicrosoft OfficeVirtual Learning PlatformsLearning Management Systems

Certifications & Qualifications

ServSafe Certification

Industry Keywords

FranchisorFranchiseMulti-Unit RestaurantHospitalityField EnablementOrganizational DevelopmentCorporate TrainingOperational StandardsContinuous ImprovementGeographically Dispersed Team Management

About the role

Key responsibilities & impact

Lead the strategy, execution, and continuous improvement of field training programs across the DQ system
Lead and develop the Field Training team
Develop and implement a comprehensive field training strategy aligned with DQ business priorities and operational standards
Design and execute scalable onboarding, leadership development, operational training, coaching, and proficiency evaluation programs
Establish processes, quality standards, and delivery expectations for virtual and in-restaurant learning experiences
Coordinate adoption of enterprise learning programs, tools, systems, processes, and operational initiatives
Build facilitator and consultant capability in adult learning, facilitation, coaching, data-informed consulting, change management, and restaurant operations
Partner with Operations, Business Consultants, franchisees, Curriculum, Human Resources, Legal, Marketing, and other stakeholders
Identify organizational and restaurant performance needs and align learning solutions with business objectives
Communicate training strategy, expectations, progress, risks, and results to leadership and stakeholders
Establish success measures and use operational, learner, and performance data to evaluate program effectiveness
Monitor training quality, participant progress, proficiency, documentation, and follow-through
Manage departmental resources and budget responsibly
Remain current on learning, technology, restaurant, and change-management trends

Requirements

What you’ll need

Bachelor’s degree in training and development, Business, Organizational Development, Hospitality, or a related field, or an equivalent combination of education and experience
Advanced degree preferred
8–12 years of progressively responsible experience in corporate training, field learning, organizational development, operations, or a related discipline
5 or more years of experience leading and developing employees
Demonstrated success managing a geographically dispersed team
Experience in a franchisor, franchise, multi-unit restaurant, retail, or hospitality environment
Strong knowledge of restaurant operations, field enablement, adult learning principles, facilitation methodologies, assessment, coaching, and change management
Ability to develop and execute scalable training strategies
Ability to analyze and interpret learning and operational data
Experience with reporting and visualization tools such as Power BI preferred
Exceptional written, verbal, presentation, and executive communication skills
Strong leadership and relationship-building skills
Strong project, portfolio, and change-management skills
Proficiency with Microsoft Office applications
Experience with virtual learning platforms, learning management systems, and related learning technologies
ServSafe certification preferred, or ability to obtain certification based on business requirements
Must be authorized to work in the United States without employer sponsorship

Benefits

Comp & perks

Medical and dental coverage
401K match
Paid time off
Volunteer time
Parental leave
Hybrid work schedule
Bonus eligibility