Dakota

Operations

• Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients
• Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments
• Work with bank partners on payment investigations
• Keep clients updated on onboarding and account status
• Monitor transaction activity and alerts, and flag anything unusual early
• Write clear bug reports and feature requests so engineering can act fast
• Build and maintain runbooks and help center articles based on real client questions
• Spot the top recurring issues each week and push to eliminate them
• Work directly with operations leadership, engineering, and compliance teams
• Grow into broader and more senior responsibilities as payment-rail expertise develops

Explore Client Operations Specialist at Dakota. Review requirements and application details.

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Client Operations Specialist