Dakota Software

Customer Success Manager

• Serve as the primary contact for new and existing clients
• Advise and guide clients through software implementation
• Ensure clients widely adopt the software and recognize its business value to retain them as long-term customers
• Act as the single point of accountability for client projects and an escalation point for internal and external resources
• Project manage client onboarding to successful outcomes and accelerate time to value
• Engage client stakeholders to understand business goals and objectives
• Collaborate with the Business Analyst to determine solutions to client requests and project approaches
• Create Statements of Work (SOWs) and project plans organized against project milestones
• Monitor and facilitate completion of work requests and schedule deployments to client sites
• Resolve issues and roadblocks through communication, information gathering, and requirement clarification
• Manage project communications for stakeholders and project team members
• Identify and manage project risks with clients
• Drive early adoption by setting KPIs and success metrics
• Maintain client relationships, measure satisfaction, and educate clients on new features
• Identify upsale possibilities, expansions, and renewals within current customer relationships
• Forecast sales projections and deal values
• Keep management informed about developments in major accounts

Explore Client Success Manager at Dakota Software. Review requirements and application details.