Fraud Operations Lead

Dakota

. Run fraud operations across cards, ACH, wire, and stablecoin on- and off-ramps, with cards as the immediate focus .

Posted 11/11/2026full-timeRemote • United States, United Kingdom, SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud operations, including managing card disputes and chargebacks, maintaining anti-fraud policies, and utilizing AI tools for fraud management. Proven ability to collaborate with banking partners and internal teams to enhance fraud detection and reporting processes.

Highest-signal resume keywords

Fraud Operations ManagementAnti-Fraud Policy DevelopmentCard Disputes and ChargebacksTransaction Monitoring ConfigurationData Analysis and AI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationsRisk OperationsFraud Policy MaintenanceManual Review OperationsCard Fraud FundamentalsRegulation E ComplianceFraud Metrics ProductionAlert Triage and InvestigationChargeback ResolutionFraud Reporting

Soft Skills

LeadershipCollaborationCommunicationProblem-SolvingDecision-Making

Tools & Technologies

Transaction Monitoring PlatformsAI ToolsBlockchain Analytics ToolsTRMChainalysis

Industry Keywords

FintechPayment ServicesCard IssuerBankingFraud Management

About the role

Key responsibilities & impact

Run fraud operations across cards, ACH, wire, and stablecoin on- and off-ramps, with cards as the immediate focus
Maintain and improve anti-fraud policy, controls, and thresholds
Produce fraud metrics for leadership
Triage, investigate, and decide on alerts and cases across cards, ACH, wire, and stablecoin transfers
Lead post-mortems when fraud incidents get through
Serve as primary contact for fraud escalations from banking and processing partners and internal teams, including customer support
Own card disputes and chargebacks after customer support handoff, including provisional credit, representment, network deadlines, and Regulation E timelines
Prepare fraud and dispute reporting for bank partners and respond to oversight requests
Design scalable fraud management processes using AI tools to reduce manual work
Tune anti-fraud rules as typologies evolve and measure false-positive rates and alert-to-case conversion
Partner with Compliance and Engineering to ship rule and control changes
Help shape the fraud operations roadmap and tooling decisions

Requirements

What you’ll need

5–8 years in fraud operations, risk operations, or fraud investigations at a fintech, payment services provider, card issuer, program manager, processor, or bank
Experience maintaining fraud policy and controls: writing or updating procedures, setting thresholds, and documenting decisions for leadership or audit
Experience working directly with bank partners on fraud and dispute reporting, oversight requests, and exam or audit support
Hands-on experience in manual review operations: running queues, making case decisions, and hitting SLAs
Card fraud fundamentals: authorization signals, card testing, and account takeover
Experience configuring and tuning rules in a transaction monitoring or fraud platform, not just working its queue
Comfort working with data and AI tools to analyze alert and case history, identify patterns, and improve rules and alerts
Experience resolving and reporting on disputes and chargebacks, including Regulation E timelines and Visa and Mastercard operating rules (nice to have)
Crypto or stablecoin exposure, including blockchain analytics tools such as TRM or Chainalysis (nice to have)

Benefits

Comp & perks

Competitive salary and equity
Employee-friendly equity terms (extended exercise)
Remote work, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance
Regular team events and off-sites