Audio Video Technical Support

Daktronics

. Provide responsive technical support and first-time resolution through incoming calls, community requests, and email .

Posted 9/21/2026full-timeBrookings • South Dakota • United StatesSeniorLead💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, while effectively communicating technical concepts to diverse customers. Proficient in using Salesforce for documentation and capable of providing on-site support as needed.

Highest-signal resume keywords

Technical SupportTroubleshooting Hardware IssuesSalesforce DocumentationCustomer Service ExperienceAbility to Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesTechnical TrainingKnowledge Base Article CreationComputer SkillsInternet NavigationWord ProcessingSpreadsheetsMicrosoft Operating Systems

Soft Skills

Positive Interpersonal SkillsProfessional CommunicationDiscretion and Independent JudgmentTime Management

Certifications & Qualifications

Associate Degree

Industry Keywords

Information SystemsNetwork & Security AdministrationElectronics TechnologyElectronics Engineering TechnologyComputer Engineering TechnologyCustomer SupportCall Center ExperienceTechnical Learning Ability

About the role

Key responsibilities & impact

Provide responsive technical support and first-time resolution through incoming calls, community requests, and email
Troubleshoot and resolve simple to highly complex hardware and software issues using a logical, detail-oriented approach
Collaborate with teams or escalate product issues when needed
Provide periodic on-site support for service projects, event support, installations, and technical service
Create and update internal and external knowledge base articles
Capture accurate troubleshooting notes, action plans, and site-specific information in Salesforce
Work shifts and participate in an after-hours rotation providing support up to 24/7, including nights, weekends, and holidays
Participate in technical training on products and systems

Requirements

What you’ll need

Associate degree required; ideal majors include Information Systems, Network & Security Administration, Electronics Technology, Electronics Engineering Technology, and Computer Engineering Technology
Non-technical majors considered with previous experience demonstrating technical learning ability and aptitude
Ability to quickly learn, retain, and convey technical concepts to customers with varying technical abilities
Experience interacting with a variety of individuals in a positive, professional manner
Customer service and/or phone/call center experience preferred
Ability to exercise discretion, independent judgment, and responsible time management
Ability to work independently from a home office
Strong computer skills, including internet navigation, word processing, spreadsheets, and Microsoft operating systems
Ability to travel to South Dakota up to twice per year for training
Ability to travel by air and ground and comply with the Daktronics Driver Eligibility Policy; requirement verified through an MVR check
Fluent in English, written and verbal
Must be 18 years of age or older
Must be eligible to work in the United States
Daktronics does not sponsor, renew, or extend immigration visas for this position

Benefits

Comp & perks

Competitive compensation
Meaningful benefits
Flexible opportunities
Technical training on new and different products and systems
Travel to South Dakota up to twice per year for training