Part-time Audio Video Technical Support Technician

Daktronics

. Provide technical support to customers primarily through incoming calls, portal requests, and email .

Posted 9/29/2026part-timeRemote • United StatesSeniorLead💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, effectively troubleshooting hardware and software issues while providing exceptional customer service. Proficient in using Salesforce for documentation and communication, with a focus on learning and conveying technical concepts to diverse audiences.

Highest-signal resume keywords

Technical SupportTroubleshootingSalesforceCustomer ServiceTechnical Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportHardware IssuesSoftware IssuesKnowledge Base CreationTechnical ConceptsInformation SystemsEngineering TechnologyComputer ProgrammingTechnical Learning Ability

Soft Skills

Active ListeningPositive InteractionProfessional MannerIndependent JudgmentTime Management

Tools & Technologies

Salesforce

Industry Keywords

Customer ServiceCall Center ExperienceTechnical SupportHome OfficeEnglish Fluency

About the role

Key responsibilities & impact

Provide technical support to customers primarily through incoming calls, portal requests, and email
Ensure responsive service and first-time resolutions
Troubleshoot and solve simple to highly complex hardware and software technical issues using a logical troubleshooting approach
Collaborate with internal team members to escalate product issues
Create and update knowledge base articles for internal and external use
Listen actively and use Salesforce to capture accurate, detailed notes about troubleshooting, action plans, and site-specific information
Participate in technical training on new products and systems
Support customers on a fixed schedule of four 6-hour shifts between 9 a.m. and 4 p.m., with one Monday or Friday off

Requirements

What you’ll need

Associate degree in information systems, engineering technology, computer programming, or similar related fields
Non-technical majors may be considered with previous experience demonstrating technical learning ability and aptitude
Fluent in English, written and verbal
Applicants must be 18 years of age or older
Must be eligible to work in the United States
Daktronics does not sponsor, renew, or extend immigration visas for this position
Ability to learn and retain technical concepts quickly and convey them to customers with varying technical abilities
Experience interacting with a variety of individuals in a positive, professional manner
Previous customer service and/or phone/call center experience preferred
Exercise discretion, independent judgment, and responsible time management
Comfortable working independently from a distraction-free home office location

Benefits

Comp & perks

Employee discount program
Employee assistance program
Community donation program
Unpaid time off
401(k)
Employee Stock Purchase Plan
Leaves
Disability benefits
Accommodations
Flexible opportunities
Technical training on new and different products and systems