Customer Technical Support Specialist

Danaher Corporation

. Provide a key entry point for technical phone assistance for customers .

Posted 10/26/2026full-timeIndianapolis • United StatesJuniorMid-Level💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in remote troubleshooting and customer service, with a strong foundation in electronics or biomedical fields. Capable of providing effective technical consultation and solutions to enhance customer experience.

Highest-signal resume keywords

Remote TroubleshootingCustomer Service ExperienceTechnical ConsultationElectronics DegreeOracle/Service Max Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Remote TroubleshootingTechnical ConsultationBiomedical Instrument OperationLaboratory ExperienceCost-Effective Solutions

Soft Skills

Customer Experience FocusCommunication SkillsProblem-Solving

Tools & Technologies

OracleService Max

Certifications & Qualifications

Associate's Degree in ElectronicsAssociate's Degree in Biomedical

Industry Keywords

Field Service OrganizationTechnical Phone AssistanceCustomer TrainingHardware and Software Issues

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide a key entry point for technical phone assistance for customers
Respond to customer calls, assess customer requirements, and determine cost-effective solutions
Provide general technical consultation across hardware, software, application, and customer training issues
Provide phone-fixable solutions or dispatch tasks to the appropriate resource
Drive efficiency and productivity within the field service organization
Deliver a positive customer experience

Requirements

What you’ll need

Associate’s degree in Electronics or Biomedical and 1+ years experience in a laboratory environment OR biomedical or medical instrument operation
2+ years of customer service experience
2+ years of remote troubleshooting
Knowledge of Oracle/Service Max or similar SMS is a plus

Benefits

Comp & perks

Health care program
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Bonus/incentive pay eligibility
Reasonable accommodations for applicants and employees with disabilities