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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting site assessments, installing and configuring diagnostic instruments, and providing technical support and training in Clinical Diagnostics. Proficient in managing customer relationships and ensuring system uptime while adhering to safety and operational standards.
Highest-signal resume keywords
Technical Support ExperienceClinical Diagnostics KnowledgeCustomer Relationship ManagementField Travel CapabilityInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Site AssessmentInstrument InstallationSoftware ConfigurationTroubleshootingPreventive MaintenanceAssay TrainingReagent HandlingTechnical SupportDiagnostic Market KnowledgeEquipment Handling
Soft Skills
Customer SupportProblem SolvingCommunicationCoordinationInterpersonal Skills
Certifications & Qualifications
Valid Driver's License
Industry Keywords
BiomedicalMedical DevicesHealth CareDiagnostic IndustryLaboratory Customers
About the role
Key responsibilities & impact- Conduct pre-installation site assessments
- Install instruments and configure software and connectivity
- Provide ongoing customer support during evaluation stages and after product launch
- Support assay conversion and deliver assay training
- Implement hardware, software, and connectivity updates
- Monitor sites and deliver training on system operation, software, reagents, and connectivity
- Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations
- Interpret customer needs and resolve issues
- Coordinate with other functions and liaise with customers on administrative and technical matters
- Manage spare parts, including stock levels and inventory for car stock and required components
- Cover the North of Spain territory through remote work and travel
- Maximize system uptime, drive adoption, and enhance the commercial value of GeneXpert systems and assays
Requirements
What you’ll need- Diploma and/or Bachelor’s Degree in Engineering and Biology
- Bachelor’s Degree with experience in Diagnostic industry is an advantage
- 2-3 years’ experience in health care / biomedical / handling Medical Devices or experience working with laboratory customers in the region and knowledge of diagnostic market
- Fluent in the local language of the region
- Strong command of English
- Knowledge of Portuguese is considered an advantage
- Ability to travel and spend around 80% on the field
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 27 kg
- Technical support and training experience in reagent and instrumentation for Clinical Diagnostics is a plus
- Experience with customer base within territory is a plus
Benefits
Comp & perks- Health care program
- Paid time off
- Comprehensive, competitive benefit programs