Field Service Application Specialist – d/f/m

Danaher Corporation

. Identify opportunities and provide system and assays training .

Posted 11/9/2026full-timeRemote • BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system installations, technical support, and customer training within the diagnostics market. Proficient in managing customer relationships and implementing account strategies to enhance business growth and customer satisfaction.

Highest-signal resume keywords

System InstallationTechnical SupportCustomer TrainingProject ManagementLaboratory Medicine Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assay TrainingSoftware ConfigurationTroubleshootingPreventive MaintenanceInventory ManagementCustomer ImplementationConnectivity ManagementSite AssessmentAssay ConversionDiagnostics Knowledge

Soft Skills

CollaborationCustomer Relationship ManagementProblem SolvingCommunicationTeamwork

Tools & Technologies

GX16 SystemsInfinity Systems

Certifications & Qualifications

Bachelor’s Degree in Biomedical ScienceValid Driver's License

Industry Keywords

HealthcareDiagnostics MarketLaboratory MedicineCross-Functional Team ExperienceCustomer Satisfaction

About the role

Key responsibilities & impact

Identify opportunities and provide system and assays training
Lead system installations and deliver technical on-site support
Manage connectivity expansion throughout the territory
Collaborate with Sales, remote Technical Support, Connectivity experts, Field Application Engineers, healthcare partners, and the Benelux commercial team
Develop account strategies with Sales Representatives to grow Cepheid business and ensure customer satisfaction
Support pre-sales solution development through implementation
Plan and lead customer implementations
Coordinate assay go-live and contract revenue recognition
Conduct pre-installation site assessments
Support delivery and installation of GX16 and Infinity systems
Configure software and connectivity
Support customers during evaluation and validation stages and after product launch
Manage assay conversions and hardware, software, and connectivity updates
Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations
Resolve administrative and technical customer issues
Manage spare parts, stock levels, and inventory
Provide technical assistance to support sales and expand the diagnostic-products user base
Strengthen existing customer relationships and encourage long-term loyalty
Monitor sites and deliver training on system operation, software, reagents, and connectivity

Requirements

What you’ll need

Bachelor’s degree in biomedical science or related scientific degree
Experience in laboratory medicine
Fluent in English and French
Experience working with healthcare customers
Proven history of customer training
Knowledge of the diagnostics market
Ability to lift, move or carry equipment up to 30lb/13.6 kg
Required to spend around 80% of time on-site with customers
Valid driver's license and acceptable Motor Vehicle Record (MVR)
Proficient in Dutch is an advantage
Postgraduate education at MSc or PhD level is an advantage
Previous experience managing customers as part of a territory is a plus
Project management experience is a plus
Experience working in a cross-functional team is a plus

Benefits

Comp & perks

Health care program
Paid time off
Flexible, remote working arrangements for eligible roles
Remote work arrangement from home
Career growth and development opportunities