Regional Customer Operations Lead

Danaher Corporation

. Oversee complex instrument installations, relocations, deinstallations, backlog execution, inventory management, supplier coordination, forecasting, and regional supply chain requirements .

Posted 10/14/2026full-timeBuccinasco • ItalySenior💰 €39,000 - €59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Care processes, escalation management, and continuous improvement methodologies while effectively coordinating across multiple functions to enhance operational performance. Proficient in translating regional needs into global improvements and driving customer satisfaction through data-driven insights.

Highest-signal resume keywords

Customer Care ProcessesEscalation ManagementContinuous Improvement MethodologiesDBS ToolsLife Sciences Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Instrument InstallationsInventory ManagementPerformance Metrics MonitoringProcess ImprovementsTrend Analysis

Soft Skills

Critical ThinkingProblem SolvingAutonomous WorkAdaptabilityCollaboration

Tools & Technologies

PSPKaizenStandard Work

Industry Keywords

Medical DevicesDiagnosticsCustomer SatisfactionOperational PerformanceVoice of Customer

About the role

Key responsibilities & impact

Oversee complex instrument installations, relocations, deinstallations, backlog execution, inventory management, supplier coordination, forecasting, and regional supply chain requirements
Serve as the regional escalation expert using Voice of Customer insights, operational data, and trend analysis to resolve issues and improve customer satisfaction
Partner with Sales, Service, Contracts, Tenders, Supply Chain, Logistics, Finance, and other stakeholders to remove barriers and improve operational performance
Monitor performance metrics, identify trends, implement process improvements, and balance global standards with local business requirements
Act as the Customer Care Center of Excellence market representative
Translate regional needs into global improvements
Support business continuity, training, knowledge sharing, and process standardization across teams

Requirements

What you’ll need

Bachelor's degree or equivalent extensive experience in customer-facing roles
Strong understanding of Customer Care processes, customer escalation management, quality practices, and continuous improvement methodologies
Ability to independently assess complex situations, apply sound judgment, and drive customer issues and escalations to timely resolution
Experience coordinating across multiple functions and working effectively within a matrix organization
Ability to work autonomously, prioritize competing demands, think critically under pressure, and adapt quickly to changing business needs
Ability to travel approximately 5%, including overnight travel for workshops
Experience with DBS tools, including PSP, Kaizen, and Standard Work (a plus)
Fluency in English and at least one additional European language (a plus)
Experience in Life Sciences, Medical Devices, or Diagnostics industry (a plus)

Benefits

Comp & perks

Health care program
Paid time off
5% of annual base salary bonus / incentive pay