Regional Field Service Manager

Danaher Corporation

. Lead an assigned team of Field Service Engineers across the region .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $147,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Field Service Engineers, ensuring high-quality service delivery and customer satisfaction. Proficient in driving performance metrics and continuous improvement initiatives using the Danaher Business System.

Highest-signal resume keywords

Field Service ManagementPeople LeadershipCustomer Escalation ResolutionCross-Functional PartnershipKPI Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryTechnical Capability DevelopmentProblem SolvingKaizenCustomer SupportEquipment UptimeService ExecutionDaily ManagementPerformance MetricsRoot Cause Analysis

Soft Skills

CoachingAccountabilityCommunicationTeam DevelopmentCustomer Experience

Tools & Technologies

Danaher Business SystemService OperationsTechnical AssistanceLogistics Coordination

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

Field ServiceCustomer SupportService OrganizationCross-Functional TeamsTravel Requirements

About the role

Key responsibilities & impact

Lead an assigned team of Field Service Engineers across the region
Deliver exceptional customer experience, strong service execution, equipment uptime and consistent business results
Ensure timely, high-quality service calls, installations and escalation resolution
Drive first-time fix and equipment uptime
Lead, develop and retain Field Service Engineers through expectations, accountability, coaching and technical capability development
Partner with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support installations and identify growth opportunities
Own regional service performance through Daily Management, KPI review and corrective actions
Resolve customer escalations using customer and service data to identify root causes and prevent recurring issues
Build cross-functional partnerships with Technical Assistance, Service Operations and Logistics
Drive continuous improvement using the Danaher Business System, including Kaizen, problem solving and other DBS tools
Report to the Director, Field Service West as part of the Field Service Team

Requirements

What you’ll need

Bachelor’s degree with 6+ years of experience in Field Service, Customer Support or a similar service organization
3+ years of people leadership experience, including experience leading customer-facing or field-based teams
Demonstrated experience managing customer escalations, service delivery and cross-functional partnerships
Up to 75% flying and/or driving travel, potentially including overnight stays, short-notice and extended travel
Travel primarily domestic, with occasional international travel
Valid driver’s license with an acceptable driving record
Ability to regularly lift, move, slide, raise and/or place up to 50 lbs.
Ability to stand, walk for prolonged periods, sit, squat, kneel, ascend and descend stairs, and reach with hands and arms

Benefits

Comp & perks

Bonus/incentive pay eligibility
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Flexible, remote working arrangements for eligible roles
Remote work from home