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Senior Application Support Specialist – Mass Spectrometry
Danaher Corporation. Provide pre-sales support to Sales through customer visits, product/application demonstrations, seminars, lectures, workshops, and sample analysis .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analytical chemistry with a focus on chromatographic and mass spectrometry method development, providing both pre-sales and post-sales support. Proficient in delivering training and technical expertise while ensuring high levels of customer satisfaction across the EMEA region.
Highest-signal resume keywords
Analytical ChemistryChromatographic Method DevelopmentMass Spectrometry TroubleshootingFluent GermanSCIEX Instrumentation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ChromatographyMass SpectrometryHPLC-MS TechnologiesMethod DevelopmentTechnical Support
Soft Skills
Excellent Communication SkillsPresentation SkillsOrganizational SkillsCustomer Engagement
Tools & Technologies
SCIEX InstrumentationChromatographic SystemsMass Spectrometry Systems
Certifications & Qualifications
Degree/PhD in ChemistryValid Driver’s License
Industry Keywords
Pharma WorkflowsClinical WorkflowsForensic WorkflowsField Information AnalysisCustomer Satisfaction
About the role
Key responsibilities & impact- Provide pre-sales support to Sales through customer visits, product/application demonstrations, seminars, lectures, workshops, and sample analysis
- Provide post-sales support, in-house and onsite training, customer visits, and telephone support
- Increase customer satisfaction through timely and professional support
- Gather, analyze, and deliver field information to local and European Sales and Marketing regarding competitive activity, market conditions, and product opportunities
- Liaise with local, European, and global networks to solve customer problems quickly and efficiently
- Provide internal feedback on technical problems and input into new product features
- Travel across the EMEA region to drive customer engagement
- Provide onsite support, training, troubleshooting, and technical expertise
Requirements
What you’ll need- Degree/PhD in chemistry, life sciences or equivalent experience
- Proven track record in analytical chemistry
- Experience with chromatographic and mass spectrometry method development and troubleshooting
- Experience ideally focused on Pharma and Clinical/Forensic workflows
- Experience with Nominal and Accurate Mass Spectrometry
- Awareness of HPLC-MS technologies and applications
- SCIEX instrumentation experience is beneficial
- Fluent in German
- Good verbal and written English language skills
- Fluent French language skills are an advantage
- Excellent communication and presentation skills
- Good organizational skills and ability to prioritize
- Ability to travel
- Valid driver’s license with an acceptable driving record
Benefits
Comp & perks- Access to cutting-edge technology
- Participation in the Sciex Application Network
- Opportunity to attend technical conferences
- Opportunity to influence life-changing research and outcomes
- Danaher Business System continuous improvement culture
- Culture of belonging and inclusion