Senior Director, Customer Success – Resins and Technologies

Danaher Corporation

. Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $220,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Commercial Strategy, with a strong focus on analytics, customer engagement, and market positioning. Proven ability to lead cross-functional teams and drive growth initiatives within the Pharmaceuticals and Life Sciences sectors.

Highest-signal resume keywords

Customer Success LeadershipGo-to-Market StrategyCustomer Insights and AnalyticsStakeholder LeadershipTeam Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementMarket ResearchData AnalysisProduct ManagementSegmentationAdoption AnalyticsPredictive AnalyticsCustomer Journey MappingCompetitive IntelligenceValue Differentiation

Soft Skills

LeadershipStrategic ThinkingCommunicationCollaborationProblem Solving

Tools & Technologies

Commercial PlaybooksData-Driven TargetingLifecycle Management

Industry Keywords

PharmaceuticalsLife SciencesBiotechnologyCommercial Excellence

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio
Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance
Elevate Voice of Customer capabilities and integrate customer insight into product, R&D, and commercial strategy discussions
Own and lead the Resins and Technologies Go-to-Market strategy
Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways
Enable global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting
Drive portfolio growth through analytics, competitive intelligence, and customer-focused value differentiation
Lead and develop the Customer Success organization
Provide oversight for Go-to-Market implementation and growth initiatives with the global commercial organization
Coordinate customer programs for Cytiva’s new manufacturing site in Muskegon, Michigan
Provide business unit guidance for contracts and negotiations
Set the vision for customer, product, and market analytics
Oversee segmentation, customer journey mapping, adoption analytics, and whitespace identification
Integrate predictive analytics and customer health metrics into lifecycle management
Govern continuous improvement of the end-to-end customer journey
Drive onboarding, adoption, retention, satisfaction, and long-term partnership initiatives
Build scalable processes for proactive customer engagement, escalation management, and systemic issue resolution
Report to the VP for Product Management in the Resins and Technologies business unit

Requirements

What you’ll need

Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field
Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles
Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment
Proven ability to translate complex customer, product, and market data into strategic recommendations
Strong stakeholder leadership experience across product, R&D, commercial, and operational functions
Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy
Experience within the Pharmaceuticals, Life Sciences or Biotechnology industry
Experience managing high-performance teams
Fluency in English, both written and oral

Benefits

Comp & perks

Bonus/incentive pay
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)