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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing dental accounts, driving revenue retention, and enhancing customer engagement through strategic planning and consultative solutions. Proficient in analyzing data to inform decisions and improve customer experiences in the dental industry.
Highest-signal resume keywords
Dental Industry ExperienceAccount ManagementUpselling and Cross-SellingData AnalysisCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningCustomer Feedback AnalysisChurn Reduction StrategiesConsultative SellingNegotiation Skills
Soft Skills
Exceptional CommunicationProblem-SolvingOrganizational SkillsAdaptabilityMotivation
Tools & Technologies
Dashboards
Industry Keywords
Dental AccountsDigital DentistryCustomer SuccessSalesCustomer Journey
About the role
Key responsibilities & impact- Manage a portfolio of 200+ dental accounts in the Super Solo segment
- Drive Net Revenue Retention through strategic account planning and proactive customer engagement
- Analyze business data and customer feedback to formulate account engagement plans
- Manage doctor experiences during critical moments of the customer journey using service and sales skills
- Identify and execute upsell and cross-sell opportunities
- Activate additional doctors/users within practices
- Sell additional scanners within practices
- Build and maintain strong relationships with dentists and key accounts
- Provide consultative solutions and negotiate commercial terms
- Experiment with churn-reduction strategies
- Understand dental-practice operations and the digital dentistry competitive market
- Collaborate with Sales, Training, Customer Support, and other cross-functional teams
- Experiment with tactics, talk tracks, and use cases to improve customer retention
- Collect customer feedback and share learnings to drive product enhancements
- Attend occasional Dandy offsites, industry events, and customer visits
Requirements
What you’ll need- 4+ years of experience in the dental industry in Sales, Account Management, Customer Success, or another role interfacing directly with dentists
- Track record of upselling and growing an account portfolio
- Comfortable talking on the phone with clients for over 60% of the day
- Desire to understand customers’ pain points deeply
- Comfortable analyzing data and using dashboards to inform decisions and outreach
- Enthusiasm for experimentation and iteration
- Highly motivated and performance-driven
- Exceptional communication, problem-solving, and organizational skills
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Legal right to work in Australia
- Resume required
- LinkedIn profile required
Benefits
Comp & perks- Healthcare
- Dental benefits
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
- Some travel to Dandy offsites, industry events, and customer visits
- Inclusive benefits tailored to the country of employment