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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in team management and development, focusing on driving performance improvements and fostering a collaborative team culture. Proficient in analyzing performance metrics and implementing quality assurance strategies to enhance customer success and operational efficiency.
Highest-signal resume keywords
Team ManagementQuality Assurance StrategyPerformance Metrics AnalysisCustomer Success FocusWorkforce Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ImprovementStandard Operating ProceduresOnboarding Experience DevelopmentData AnalysisScheduling Management
Soft Skills
Strong CommunicationCollaborationProblem-SolvingProactive ApproachIntellectual Curiosity
Tools & Technologies
SalesforceSFDC SchedulerZendesk
Industry Keywords
Dental IndustryCustomer SuccessOperational ExcellenceFast-Paced EnvironmentsDynamic Business Setting
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Supervise and coach a team of Trainers delivering onboarding experiences to customers
- Host regular 1:1s, provide feedback, review KPIs, and support professional growth
- Build and implement a Quality Assurance strategy to audit performance and drive continuous improvement
- Foster a collaborative team environment focused on customer success and operational excellence
- Develop and execute enablement strategies to improve team skills, knowledge, and performance
- Manage team schedules, including PTO and holiday coverage
- Identify operational bottlenecks and implement scalable solutions with cross-functional teams
- Develop, maintain, and optimize Standard Operating Procedures
- Resolve recurring tooling issues in Salesforce, SFDC Scheduler, Zendesk, and Portal with technical teams
- Enhance training content and resources with cross-functional teams
- Analyze team and customer performance data to improve onboarding
- Execute training strategies aligned with company goals
- Serve as an escalation point for complex customer issues
Requirements
What you’ll need- 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech
- 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting
- Proven ability to manage and develop a team, driving measurable performance improvements
- Hands-on problem-solving ability
- Passion for customer success and operational efficiency
- Strong communication and collaboration skills
- Ability to work effectively across teams
- Comfort operating in ambiguous, high-velocity environments
- Proactive and resourceful approach
- Intellectual curiosity and a data-driven mindset
- Ability to analyze performance metrics and implement improvements
- Familiarity with the dental industry or prior experience in dentistry
- Workforce management experience, including scheduling and capacity planning
- Ability to foster a fun and engaging team culture
- Authorization to work lawfully in the United States
- No employer sponsorship or other employer support to secure or maintain authorization to work in the United States
Benefits
Comp & perks- Healthcare
- Dental benefits
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
- Up to 20% travel for in-practice learning and Trainer support