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Mid-Level Infrastructure Analyst
Daniel Law. Work as part of the Support / Service Desk team at the São Paulo office .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing Level 1 and Level 2 IT support, managing software and license inventory, and maintaining IT infrastructure. Proficient in Microsoft 365 applications and remote support tools, with a strong understanding of networking and security protocols.
Highest-signal resume keywords
ITIL KnowledgeMicrosoft Windows 10Microsoft 365 ProficiencyNetwork TroubleshootingTechnical English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Level 1 IT SupportLevel 2 IT SupportSoftware Inventory ManagementActive DirectoryTCP/IP KnowledgeVoIP SupportKaspersky Endpoint SecurityMicrosoft AD/Azure ADOffice 365 SupportStructured Cabling
Soft Skills
CollaborationExcellenceInnovationBalanceDiversity
Tools & Technologies
TeamViewerSharePointIntuneExchange OnlineOutlookTeamsWordExcelPowerPoint
Industry Keywords
Technical SupportIT Service DeskInfrastructure ManagementRemote SupportPreventive Maintenance
Tech Stack
Tools & technologiesAzureDNSTCP/IPVoIP
About the role
Key responsibilities & impact- Work as part of the Support / Service Desk team at the São Paulo office
- Provide remote and on-site support to users located throughout Brazil
- Support internal users with Level 1 IT services and, occasionally, Level 2 services
- Manage software and license inventory controls
- Provide support for procedures involving Office 365, Microsoft AD/Azure AD, SharePoint, and Intune
- Coordinate technical service and repair requests with vendors
- Accompany technical maintenance visits at the São Paulo branch in Itaim Bibi
- Prepare computers according to company standards, including creating and deploying images
- Carry out physical relocations and preventive maintenance of IT equipment
- Document various procedures
- Create, delete, and modify domain users
- Provide support for the office's systems
- Provide basic support for VoIP telephony devices and Level 1 support for the platform
- Investigate infrastructure issues involving networks, switches, firewalls, and cabling
Requirements
What you’ll need- Knowledge of ITIL
- Experience with or knowledge of hardware and software inventory management
- Knowledge of Microsoft Windows 10
- Knowledge of remote support using TeamViewer
- Knowledge of computer networks, TCP/IP, structured cabling, and switches
- Knowledge of Microsoft 365, Exchange Online, Outlook, Teams, Word, Excel, and PowerPoint
- Knowledge of Microsoft networks, access control, Active Directory, GPO, DHCP, DNS, and file servers
- Knowledge of Kaspersky Endpoint Security
- Knowledge of VoIP
- Technical English proficiency
- A completed bachelor's degree is required
- Alignment with the values of collaboration, excellence, innovation, balance, and diversity
Benefits
Comp & perks- Diverse and inclusive work environment
- Hybrid work
- This position is also open to candidates with disabilities