Daniel Law

Analyst

• Work as part of the Support / Service Desk team at the São Paulo office
• Provide remote and on-site support to users located throughout Brazil
• Support internal users with Level 1 IT services and, occasionally, Level 2 services
• Manage software and license inventory controls
• Provide support for procedures involving Office 365, Microsoft AD/Azure AD, SharePoint, and Intune
• Coordinate technical service and repair requests with vendors
• Accompany technical maintenance visits at the São Paulo branch in Itaim Bibi
• Prepare computers according to company standards, including creating and deploying images
• Carry out physical relocations and preventive maintenance of IT equipment
• Document various procedures
• Create, delete, and modify domain users
• Provide support for the office's systems
• Provide basic support for VoIP telephony devices and Level 1 support for the platform
• Investigate infrastructure issues involving networks, switches, firewalls, and cabling

Mid-Level Infrastructure Analyst

Paralegal

• Handle filings for domestic and international clients
• Carry out administrative procedures before the Brazilian National Institute of Industrial Property (INPI), from filing through grant
• Monitor administrative patent proceedings, including PCT and Paris Convention matters, utility models, and certificates of addition before the INPI and partner international offices
• Prepare, file, and monitor deadlines related to filings, office actions, annuities, examination requests, appeals, and other formal procedures
• Manage and update internal systems and tracking spreadsheets
• Interact with clients and foreign associates to obtain and provide documents, information, and updates
• Support the technical and legal teams in preparing status reports, portfolio analyses, and performance indicator reports
• Review technical and legal documents, ensuring compliance with internal standards and INPI requirements
• Support internal and external audits and assist in organizing and archiving industrial property case files
• Collaborate with the finance, compliance, technology, and litigation teams on cross-functional activities and process improvements

Mid-Level Infrastructure Analyst

Patent Analyst – Engineering Paralegal