Account Manager

Daniels Health

. Support the development and execution of customer account strategies aligned with client retention, revenue growth, cost savings, and profitability metrics .

Posted 10/14/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account strategy development, relationship management, and project coordination, with a focus on client retention and revenue growth. Proficient in providing product education and conducting audits to ensure compliance and satisfaction.

Highest-signal resume keywords

Customer Account Strategy DevelopmentRelationship BuildingProject ManagementSalesforce.com ProficiencyVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementKPI AuditingProduct ExpertiseData AssessmentProcess Improvement

Soft Skills

Problem SolvingPresentation SkillsCollaboration

Tools & Technologies

Salesforce.comMicrosoft Office

Industry Keywords

Hospital ServicesClient RetentionRevenue GrowthCost SavingsSustainability

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support the development and execution of customer account strategies aligned with client retention, revenue growth, cost savings, and profitability metrics
Become a trusted advisor by understanding customer businesses and aligning their needs with company solutions
Develop account blueprints covering contract terms, expiration, services, products, and buying groups
Manage projects and solve problems across departments for customers
Provide ongoing in-service education to clinical staff on product and service safety, sustainability, efficiency, compliance, and education
Provide product expertise across the full service offering
Assist with waste policy capture, design, review, annual assessment, and adjustment
Advocate for customers internally and collaborate with operations, sales, logistics, and finance
Conduct routine audits related to contractual KPIs
Support new product installations and program implementations at customer sites
Support strategic customer meetings and communicate best practices, business results, and successes
Support quarterly business reviews through pre-work audits, data assessment, stakeholder feedback, strategic recommendations, and process improvements
Maintain customer relationships, identify upsell opportunities, audit accounts, and ensure targets and satisfaction levels are met

Requirements

What you’ll need

5+ years of industry experience
Strong relationship building skills
Hospital services or related service industry experience highly desirable
Excellent verbal and written communication skills
Strong presentation skills with value based selling confidence
Outstanding computer-based skills, including Salesforce.com and Microsoft Office

Benefits

Comp & perks

Commission eligibility
Equal employment opportunity protections
Post-offer background checks and drug testing