Daniels Health

Sales

• Own and execute RX Destroyer’s national business development and sales strategy
• Identify, qualify and win new opportunities across healthcare, pharmaceutical, government and distributor channels
• Build relationships with senior decision-makers, partners and key industry stakeholders
• Manage the complete sales cycle from prospecting and discovery through solution design, proposal development, negotiation and close
• Secure high-value agreements and grow existing accounts through renewals, cross-sell and upsell opportunities
• Partner with distributors to increase market reach, activate leads and progress opportunities
• Build and maintain a high-quality sales pipeline with opportunity plans, next steps and accurate forecasting
• Use CRM data, sales metrics and market intelligence to improve conversion and inform commercial decisions
• Track competitor activity, customer needs and market trends to identify growth opportunities
• Represent RX Destroyer at industry events, conferences and customer meetings

Sales Director

Operations

• Lead and support a team of 15 Field Service Technicians across many hospital sites
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers
• Train hospital staff and internal teams on product use, safety, and compliance
• Conduct audits, monitor service quality, and drive continuous improvement
• Build relationships with hospital personnel and attend facility meetings
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training
• Maintain accurate records and ensure regulatory compliance
• Collaborate with Sales and Regional Operations to support account growth and retention
• Deliver exceptional service to hospital partners across the greater Cleveland area
• Support frontline staff and improve patient environments
• Lead a non-sales, non-engineering service operation focused on service excellence and team management

Service Operations Manager

• Lead and support a team of 15 Field Service Technicians across many hospital sites
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers
• Train hospital staff and internal teams on product use, safety, and compliance
• Conduct audits, monitor service quality, and drive continuous improvement
• Build relationships with hospital personnel and attend facility meetings
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training
• Maintain accurate records and ensure regulatory compliance
• Collaborate with Sales and Regional Operations to support account growth and retention
• Deliver exceptional service to hospital partners across the greater Cleveland area
• Ensure the service model runs smoothly, safely, and efficiently while supporting frontline staff and improving patient environments

Field Operations Manager

Call Center Representative

• Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
• Conduct collection activities and negotiate payment arrangements in accordance with company guidelines.
• Use active listening and problem-solving skills to understand customer concerns and determine next steps.
• Review payment details, account information, and customer inquiries using ERP and CRM systems.
• Document customer interactions, payment commitments, required follow-ups, and relevant information.
• Complete required follow-ups regarding payment arrangements, customer commitments, and unresolved issues.
• Escalate complex concerns, disputed information, or situations outside established guidelines to the appropriate contact.
• Maintain a professional, respectful, and solutions-oriented approach.
• Protect customer and company information by complying with confidentiality requirements and applicable policies.

Bilingual Accounts Receivable Collections Specialist – Call Centre

• Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
• Conduct collection efforts with customers to obtain payment of outstanding balances and negotiate payment arrangements in accordance with established company guidelines.
• Use active listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
• Review payment details, account information, and customer inquiries using ERP and CRM systems.
• Accurately and thoroughly document customer interactions, payment commitments, required follow-ups, and relevant account information.
• Complete required follow-ups within the prescribed timelines regarding payment arrangements, customer commitments, and unresolved issues.
• Escalate complex customer concerns, disputed information, or situations exceeding established guidelines to the appropriate internal contact.
• Maintain a professional, confident, respectful, and solutions-oriented approach in all customer interactions.
• Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.

Accounts Payable

• Review and oversee invoice processing, including coding, approvals, system integration, and payment readiness
• Investigate and resolve invoice exceptions, approval delays, coding issues and vendor inquiries
• Review and process employee expenses and reimbursements
• Manage the monthly corporate credit-card process, including statement review, coding and employee follow-up
• Prepare and execute regular payment runs, including EFTs, wires, cheques, PADs and approved off-cycle payments
• Support month-end close activities, including balance sheet reconciliations, accruals, expense reviews and other accounting tasks as required
• Support annual audit process, finance projects, system improvements, and ad-hoc reporting requests
• Identify opportunities to improve AP workflows, approval compliance, invoice-processing accuracy, and payment efficiency

Accounts Payable Specialist

Financial Planning and Analysis

• Lead and develop a team of four Commercial Finance Analysts
• Own budgeting, forecasting, P&L reporting and variance analysis for the operational portfolio
• Partner with Operations and Sales leaders to identify performance drivers, manage risks and deliver improvement initiatives
• Develop financial models, forecasts, investment cases and scenario plans
• Create KPIs, dashboards and reporting for financial and operational performance
• Drive initiatives to improve margin, productivity, labor efficiency, overheads and working capital
• Support pricing, profitability analysis, customer and contract decisions, and commercial negotiations
• Maintain financial controls and support compliance, audit and risk-management activities
• Travel to Daniels Health sites nationally to review performance, strengthen partnerships and share best practice
• Present recommendations to senior stakeholders and contribute to operational decision-making

Commercial Finance Manager

Accounts Receivable

• Resolve outstanding accounts receivable balances from existing clients
• Handle collections and resolve customer billing problems
• Reduce accounts receivable discrepancies
• Provide quick resolution for disputes, inquiries, and invoice clarifications
• Research customer issues, use skip tracing methods, and settle past-due payments
• Maintain positive relationships with external customers
• Meet department collections metrics and goals
• Increase recovery of past-due amounts through a proactive and professional approach
• Call and email 50+ accounts daily

Accounts Receivable Specialist

People Operations

• Partner with operational leaders to develop workforce plans supporting growth, productivity, succession and capability requirements
• Advise on employee relations, labour relations, wage-and-hour matters, performance management and employment-risk mitigation
• Coach leaders and supervisors through challenging people situations
• Build engagement and retention strategies for a predominantly hourly, frontline workforce using workforce data
• Lead initiatives strengthening leadership effectiveness, employee experience and accountability
• Design and deliver manager training on employment law, people leadership, performance conversations, investigations and core HR processes
• Partner with the Director of People & Culture and cross-functional stakeholders on organisational design, workforce planning and change initiatives
• Support onboarding, benefits communication and employee lifecycle processes
• Contribute to compensation and performance-management program administration
• Maintain compliance with federal, state and local employment legislation
• Improve HR processes using operational insight and feedback
• Reduce turnover, strengthen frontline engagement, manage employee relations issues and build a high-accountability culture

People and Culture Business Partner

• Provide analytical and reporting support to key stakeholders across plant operations and sales
• Serve as the primary finance business partner for MCF Environmental Services
• Prepare accurate financial data and support performance analysis
• Assist in preparing budgets, forecasts, and financial models
• Compile and analyze monthly, quarterly, and annual financial reports, including variance analysis
• Support profit and loss reviews and identify key trends and financial drivers
• Build and maintain scenario and sensitivity analysis tools for business cases
• Develop financial models for capital investment and operational changes
• Support financial reporting across Plant, Transport, Sales, and Customer Service
• Collaborate with operational teams on financial processes and reporting needs
• Ensure data integrity across budgeting, forecasting, and actual reporting
• Analyze customer profitability, pricing, and cost-to-serve to support revenue growth
• Assist with pricing models and contract reviews
• Monitor competitor pricing and commercial performance trends
• Support financial controls and internal compliance frameworks
• Adhere to internal controls and reporting standards
• Support P&L performance, strategic decision-making, and alignment with national financial objectives

Senior Commercial Finance Analyst

IT Support

• Own the operational performance, availability, capacity, security, and lifecycle management of enterprise network, server, cloud, and hybrid infrastructure
• Lead and develop infrastructure personnel, contractors, and managed service providers; establish priorities, accountability, technical standards, and development plans
• Design, implement, maintain, and improve resilient LAN, WAN, SD-WAN, VPN, internet connectivity, firewall, wireless, routing, switching, DNS, DHCP, and network segmentation services
• Own Windows and Linux servers, virtualization, storage, file and print services, directory services, and supporting infrastructure
• Own the Microsoft Azure tenant and platform services, including subscriptions, governance, networking, compute, storage, backup, monitoring, cost management, and role-based access controls
• Manage hybrid connectivity and integrations among Azure, on-premises infrastructure, Microsoft 365, Entra ID, SaaS platforms, and business applications
• Establish infrastructure monitoring, alerting, health checks, performance baselines, capacity planning, and operational reporting
• Ensure infrastructure changes are planned, reviewed, tested, documented, communicated, and implemented according to change-management and security requirements
• Partner with Cybersecurity on secure configurations, identity controls, network segmentation, vulnerability remediation, logging, hardening, and privileged-access practices
• Ensure timely patching and remediation using risk-based prioritization
• Own backup, recovery, disaster-recovery, business-continuity capabilities, and restoration/failover testing
• Maintain network diagrams, infrastructure inventories, configuration standards, runbooks, recovery procedures, and technical documentation
• Ensure infrastructure practices support security, privacy, compliance, and audit requirements
• Develop and maintain a multi-year infrastructure roadmap
• Lead infrastructure projects from requirements through design, implementation, operational transition, and post-implementation review
• Evaluate technologies, service providers, licensing models, and architecture options
• Manage infrastructure vendors, carriers, cloud providers, hardware suppliers, and managed service partners
• Drive standardization, automation, infrastructure-as-code, scripting, repeatable deployments, and streamlined support processes
• Establish and report KPIs covering availability, incidents, patch compliance, backup success, recovery testing, capacity, projects, service performance, and Azure spend
• Collaborate with Service Desk on escalation paths, knowledge transfer, service transition, and infrastructure incident resolution

Sales Director

Service Operations Manager

Field Operations Manager

Bilingual Accounts Receivable Collections Specialist – Call Centre

Bilingual Accounts Receivable Collections Specialist – Call Centre

Accounts Payable Specialist

Commercial Finance Manager

Accounts Receivable Specialist

People and Culture Business Partner

Senior Commercial Finance Analyst

IT Infrastructure Manager